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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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March 29, 2021

Recall under warrantee. Service department is excellent. Courtesy driver dropped me at my office. Always enjoy having my vehicles serviced at Hawk Ford of St Charles. More

by RUSSE521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
March 24, 2021

Many thanks to the service department two Steve's, and especially Sam my mechanic who treats my car like his own. HAWK IS #1, THANKS More

by GOLDENS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam my number one mechanic, Steve Kershaw
March 19, 2021

great to deal with, had a problem and they took care of the issue right away. they did exactly what they said they would. I appreciate the honesty More

by jmcmurtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cheperka, Steve Kershaw
March 12, 2021

I have always been extremely happy with the service at I have always been extremely happy with the service at Quick lanes in Saint Charles. Looking forward to the new facilities when they open. The proble More

by rjs7517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
March 10, 2021

Truck in shop for damage repair. Steve in Service Department worked with insurance and kept me informed about insurance estimates and then as repair work progressed. Thanks. More

by GREBDEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

In summation excellent service provided by this dealer.I In summation excellent service provided by this dealer. I was kept up to date on the status of the repairs.Car was returned in very clean condition. More

by THOMAS.KAIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
March 04, 2021

Steve in the service department was very nice to work with. He kept me informed throughout the day. I would definitely recommend him to my friends. More

by MDTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Steve Kershaw
March 02, 2021

Friendly staff - quick service - fair price! I have 3 Ford vehicles that are services by Hawk Ford of St. Charles, that sure does say something. More

by TONY@HOTKO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw
March 02, 2021

I always keep coming back to this dealership because of the 5-star all around service they provide every single time. The Steve’s are absolutely great. They communicate and work with me to find the issues, More

by sushilanigam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
February 26, 2021

Great group, answered my questions about oil for my new vehicle and found my missing Ford points sales could not account for. Points saved me money for future services. More

by GIZMO54B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Zack Innocanti, Scott Cheperka
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