Hawk Ford of St. Charles - Service Center

Used the Quick lane for an oil change and tire rotation. I arrived handed over my keys and the car was quickly attended to. I was out the door in 1/2 hour. And the cost was covered with Ford Pass rewards I arrived handed over my keys and the car was quickly attended to. I was out the door in 1/2 hour. And the cost was covered with Ford Pass rewards. Very pleased with whole experience. More

We have never had better service at a Ford dealer. Scott in service is Awesom. Everyone there is very helpful. And attentive very respectful., great experience in service is Awesom. Everyone there is very helpful. And attentive very respectful., great experience More

Was very happy. They kept me updated and allowed me to barrow a car for a day to get to worked on it. Thank you. barrow a car for a day to get to worked on it. Thank you. More

Scott was extremely helpful. Got me into a loanet so i didn't have to tske off from work. Would highly recommend using them for any repair or service. didn't have to tske off from work. Would highly recommend using them for any repair or service. More

Hawk Ford staff is pleasant and always knowledgeable.The Hawk Ford staff is pleasant and always knowledgeable. The technician communicated with me very well throughout the repair sequence. The repair was c Hawk Ford staff is pleasant and always knowledgeable. The technician communicated with me very well throughout the repair sequence. The repair was completed correctly and returned to me within the estimated time frame. More

Repairs went quick and they were upfront about cost and what would need to be done before they did it. Was easy to obtain a loaner vehicle I needed. They got the repair done quicker than I had hoped. I had what would need to be done before they did it. Was easy to obtain a loaner vehicle I needed. They got the repair done quicker than I had hoped. I had to break up the repairs into two different days based on what I needed done because of my work schedule. The only complaint is that both times I got my truck back, the workers left their plastic inside my truck and didn’t clean it out before giving it back. I would have the plastic seat cover, and the gross plastic head cover they would wear just tossed inside the driver and passenger seat like a garbage can. Otherwise the customer service at the service counter was great More

We've bought a few vehicles over the years from Zimmerman/Hawk and have always been pleased. Took my wife's Explorer Sport in for a recall and dealt with Steve Staub throughout. It was a two part p Zimmerman/Hawk and have always been pleased. Took my wife's Explorer Sport in for a recall and dealt with Steve Staub throughout. It was a two part process, one visit for the inspection and the second for installing parts that needed to be ordered. Steve was great from sceduling the appointments to getting the work done quickly. The bonus was getting the truck washed. Service is always great and Steve was the one who starred this time. More

Scott and Zack are always ready to take care of our needs no matter what service is required. They are very attentive and courteous. Would not take vehicle anywhere else. no matter what service is required. They are very attentive and courteous. Would not take vehicle anywhere else. More

Nice followup phone call after a not-so-good service experience. Appreciate the effort very much, and how much better I felt about the experience. experience. Appreciate the effort very much, and how much better I felt about the experience. More