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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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November 20, 2020

Steve and Steve, the two service writers took great care of my vehicle.I highly recommend them for any and all of your auto sevice needs More

by bperri1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Nov 25, 2020 -

Hawk Ford of St. Charles responded

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 18, 2020

Steve Kershaw was helpful and attentive as always. Great job by all. The car was in with a problem and fixed within half a day. More

by DENBROWN2000
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw
Nov 23, 2020 -

Hawk Ford of St. Charles responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 18, 2020

Stopped in for an oil change and they had me out in about half an hour. Great service and fair prices. I always go to the dealership because I know they use the best oil and have the best trained technicia More

by PMORRIS692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti
Nov 23, 2020 -

Hawk Ford of St. Charles responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 17, 2020

Another productive visit, follow up to an open item. Resolved. Thx Steve S. I can always trust that you will treat my wife well and with respect. I know as a 'car-guy' I'm probably at the top of th More

by USAFSPVET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Hawk Ford of St. Charles responded

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 17, 2020

Very helpful and knowledgeable staff. It was a very positive experience. Car was COVID protected. Car was very cleaned after service. All staff wore masks More

by debpar8156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Hawk Ford of St. Charles responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 17, 2020

I came in for an oil change and basic look-over. As I am a short person, I was delighted that when I got back into my car that the mirrors and seat placement were in the same positions as when came I came. More

by JBLASUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall seeing the person's name.
Nov 19, 2020 -

Hawk Ford of St. Charles responded

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 16, 2020

Service was fast and very polite. The waiting area was very clean. Had no wait at all for my oil change. Great experience will definitely be back More

by STAVROS607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
Nov 19, 2020 -

Hawk Ford of St. Charles responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 14, 2020

The work was great they did a really nice job treating the battery terminals. I only wish the mask wearing had been better by the clerk and one patron. More

by concourse14scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Nov 16, 2020 -

Hawk Ford of St. Charles responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

November 11, 2020

The service department did a great job getting me in and out in a very timely manner everyone was very polite and courteous. They kept me updated throughout my wait More

by PSTONER4983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Hawk Ford of St. Charles responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear our Staff took such great care of you! We hope to see you here again! Take care!

November 09, 2020

They did a great job and I really appreciated being able to use the courtesy car for the few days my car was being serviced! More

by Nee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again in the future. Take care!

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