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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,868 Reviews of Hawk Ford of St. Charles - Service Center
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September 21, 2020
Steve was really easy to work with when scheduling and following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, an following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, and had my car back to me within 36 hours. I felt the costs were reasonable based on experiences with other dealers, and being new to the area I wasn’t comfortable bringing my car to anyone else. I will return again! More
by BECKYC31
Verified CustomerEmployees Worked With
Steve Kershaw
September 21, 2020
This was the 1st oil change on new vehicle. Steve & Zach were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. More
by LDLONG23
Employees Worked With
Patrick Hertel, Zack Innocanti
September 17, 2020
Ol School Service....This was my third visit to Hawk Ford commercial service... I couldn’t be more pleased.. Scott Cheperka is professional, courteous, and knowledgeable ...the work was done in a tim Ford commercial service... I couldn’t be more pleased.. Scott Cheperka is professional, courteous, and knowledgeable ...the work was done in a timely manner... More
by Papachecy
Employees Worked With
Scott Cheperka
September 17, 2020
There was wonderful customer service and the employees were easy to work with. They were helpful and it was an overall great experience. I would recommend them. were easy to work with. They were helpful and it was an overall great experience. I would recommend them. More
by IZZOEMILY
Employees Worked With
Other Employees :
Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
September 17, 2020
The sales rep Ken was always there to answer any questions I had. He always returned my phone calls with excellent response time. He really cares about customers and will reach out to him when rea questions I had. He always returned my phone calls with excellent response time. He really cares about customers and will reach out to him when ready for another vehicle. I will recommend Kevin to friends and family. More
by JOHNMASBAUM
Employees Worked With
Scott Cheperka, Ken Bailey
September 14, 2020
Sam is the best, gives you information I can trust. As always work done quickly with the professionalism I expect. Will continue having Zimmerman FORD (HAWK)do all my work always work done quickly with the professionalism I expect. Will continue having Zimmerman FORD (HAWK)do all my work More
by GOLDENS3
September 14, 2020
Both Steve’s follow up excellent service There is no waiting when your vehicle is dropped off no waiting when your vehicle is picked up purchased both vehicles at your dealership in February nothing but waiting when your vehicle is dropped off no waiting when your vehicle is picked up purchased both vehicles at your dealership in February nothing but compliments More
by FJKRECICKI
September 14, 2020
I enjoy coming to the Ford Dealership because of how personable and friendly the service department is (specifically both Steves because of my interaction with them). I know that they are reliable and personable and friendly the service department is (specifically both Steves because of my interaction with them). I know that they are reliable and will give me the best service. I trust them with my car and know they are being 100% honest. More
by KMURROWPRICE
September 11, 2020
Steve is great! He’s timely, informative and helpful!. I usually need a loaner vehicle & he usually does accommodate while working around my unpredictable schedule. Thank You 😊 usually need a loaner vehicle & he usually does accommodate while working around my unpredictable schedule. Thank You 😊 More
by LIBBYHOCKER31
Employees Worked With
September 10, 2020
Took the vehicle quickly and all the necessary information to address the scheduled maintenance. I waited for the truck and the whole process was quick and efficient. information to address the scheduled maintenance. I waited for the truck and the whole process was quick and efficient. More
by DENNISV45
Employees Worked With
Service Department
