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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,859 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,859 Reviews of Hawk Ford of St. Charles - Service Center
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April 29, 2020
Very pleased with service I received from the time I called and was able to get an appt and issue addressed no more dead battery! Very nice and polite staff. Thank you again called and was able to get an appt and issue addressed no more dead battery! Very nice and polite staff. Thank you again More
by tejana0916
Verified Customer
April 25, 2020
Courteous reception and Welcoming. When I drove in I was waited on immediately with a smile. Called during the process for updates. Everything was fixed as expected. waited on immediately with a smile. Called during the process for updates. Everything was fixed as expected. More
by DACAMERON
Employees Worked With
Scott Cheperka
April 24, 2020
Very nice service tech. Problem not yet solved but parts ordered and have an appt on Monday. Morning April 27th Thank you vwey much for your prompt service ordered and have an appt on Monday. Morning April 27th Thank you vwey much for your prompt service More
by tejana0916
April 24, 2020
Service was excellent as always, even in the stay at home environment. Service was done thoroughly and promptly, as promised. The car was returned to us in a very clean condition. Steve did a great job as environment. Service was done thoroughly and promptly, as promised. The car was returned to us in a very clean condition. Steve did a great job as our service advisor. More
by JSHAW6
April 22, 2020
It was a simple warranty service on our Ford Escape. This service call went very well. We dropped the car off in the morning and it was done in under two hours. The service people at this location are This service call went very well. We dropped the car off in the morning and it was done in under two hours. The service people at this location are friendly and effective. More
by DANMURRAY665
Employees Worked With
Dave Mehren
April 21, 2020
Excellent Service All the time I bring my car for service I have a great experience. Very knowledgeable staff, friendly and with the right attitude. I recommend the se All the time I bring my car for service I have a great experience. Very knowledgeable staff, friendly and with the right attitude. I recommend the service. More
by DENNISV45
Employees Worked With
Patrick Hertel
April 14, 2020
Terrible experience Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see that I had an extended warranty. They were not very pleasant when speaking to me. I have yet to develop a relationship with this location because of past horrible experiences. Needed some service on my car and since this location is close to home I decided to try again. I will never be coming back to this location. Nothing has changed. More
by starksonnow
Employees Worked With
I don't remember the names and don't recognize the faces.
April 10, 2020
Steve in service. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. More
by JLHOLD1960
Employees Worked With
April 10, 2020
Took too long 1 1/2 weeks! Double charged for work, did not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. More
by jjurkowski.mobile
Employees Worked With
Scott, unprofessional., Zack Innocanti
April 10, 2020
Diesel Transit dummy light Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service p Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service provided to me after the fact. More
by J. Bryant
Employees Worked With
Zack Innocanti, Paul Kalamaris
