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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,862 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,862 Reviews of Hawk Ford of St. Charles - Service Center
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January 14, 2020
Warranty/recall work Steve did a great job. Can was finished as expected. I have had other work done at this dealership and the work has always been done correctly and f Steve did a great job. Can was finished as expected. I have had other work done at this dealership and the work has always been done correctly and finished as expected. I am very pleased with their service department. More
by Thomas W Benko
Verified CustomerEmployees Worked With
January 14, 2020
Prompt service with attention to detail. Good explanation of problem with timely resolution. Hawk Ford was patient hearing the issue and knew what the fix was. They offered suggestions for word that would be of problem with timely resolution. Hawk Ford was patient hearing the issue and knew what the fix was. They offered suggestions for word that would be needed down the road without the pressure up sales that most dealers try to Scare customers with. Good job Hawk. More
by Hondo74
Employees Worked With
Steve Kershaw
January 14, 2020
Amazing fast service. Those guys go above and beyond every xxxx time. They even drove to another location to get a part to fix my window so I didn’t have to drive around in the winter with my window dow every xxxx time. They even drove to another location to get a part to fix my window so I didn’t have to drive around in the winter with my window down. More
by NATALIELUBBERS
January 11, 2020
Installation of Truck cover The team did a great job of communicating with me. The loaner that they gave me during the time was very clean. The process was very easy and simple. The team did a great job of communicating with me. The loaner that they gave me during the time was very clean. The process was very easy and simple. More
by ALLENENDERS
January 09, 2020
customer service we had a good experience with the quick lube. they were professional, knowledgeable, kept us informed, and we did not have to wait very long. we had a good experience with the quick lube. they were professional, knowledgeable, kept us informed, and we did not have to wait very long. More
by RPERRI1313
Employees Worked With
Patrick Hertel
January 08, 2020
Service Center visit Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right Awesome job of helping hunt down an issue with Apple Carplay. Problem was not obvious, but Steve and technician kept working it until we got it right. Great job and thanks for the help. More
by Jmen
Employees Worked With
January 08, 2020
I got taken for a Ride ! I Purchased pre-paid maintenance when purchasing my 2017 Ford explore. At the 30,000 mile service it was recommended that I change the synthetic trans I Purchased pre-paid maintenance when purchasing my 2017 Ford explore. At the 30,000 mile service it was recommended that I change the synthetic transmission fluid. The service advisors documented at Ford covered the service. $250 cost. Upon completion it was learned that Ford would not pay for it and that I would have to go to battle with Ford care in this matter. Upon talking to Ford care and the dealerships I am now currently out of the adjusted cost of $182.50. A kind gesture considering I shouldn’t of paid for it at all. I had to pay in order to get my car back. It is been two weeks. Nobody from Ford or the dealership that I have spoken to has been able to explain why I was charged. Even speaking with the general manager at Hawk Ford in Saint Charles or the service was done said he would call me back in 30 minutes, that was two weeks ago still not heard back. When purchasing a new vehicle I recommend do not buy a prepaid maintenance from Ford. It benefits them not you. You have no control here when it comes to what goes on with your vehicle they act like they own your vehicle and do what they like regardless of what your manuals/maintenance recommendations say. My recourse here is to contact the state of Illinois Attorney General’s office, consumer fraud division and file a complaint. I hope this never happens to anyone else it’s not a pleasant experience! More
by mcymbo
Employees Worked With
Joseph Addante, Steve Kershaw
January 08, 2020
Above and beyond,,,, Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceede Although the news that my 2018 Escape had to have its' short block replaced disappointed me, the service that Steve and his group provided far exceeded my expectations. Absolutely no issues getting a a loaner, no problems with me stopping by for updates, all in all, they made a bad situation a positive experience. More
by TJHLAVATY
Employees Worked With
January 02, 2020
Fast lube service I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performance I have used the fast lane service since 2018 when I purchased Escape at Hawk Ford. Service managers handled with arrangements so service performances went well. I would come to this center for next required service or any issue again. More
by MICHELAU59
Employees Worked With
Patrick Hertel
January 02, 2020
Fast Lane Servuce I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I used the fast lane service and they were able to resolve my issue of the tire sensor message he took control and was very knowledgeable on the issue I highly recommend this service facility More
by lacmills
Employees Worked With
it was a guy taking care of my service could not remember his name
