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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,918 Reviews

1,918 Reviews of Hawk Ford of St. Charles - Service Center

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March 18, 2020

Very fast turn around on a Ford recall! The guys did a great job of getting me in and out very quickly and everyone was very friendly. More

by Steve Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 14, 2020 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 18, 2020

Rapid response Thanks to Steve and his crew for their rapid response to my recent visit to repair my sensors. They had me back on the road in no time. More

by Jan2178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

March 17, 2020

Very ,very good They both went out of there way to make sure that I was satisfied and that my car was not turned over till they were .The experience was great. More

by BRECK.SMILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Apr 14, 2020 -

Hawk Ford of St. Charles responded

Breck.smiley, we're pleased to hear everything was completed to your satisfaction! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Safe travels!

March 13, 2020

Service was great per usual, always quick and easy. Zack and Scott in the Truck center are always fun and easy to deal with and they have me back on the road as soon as possible everytime. If their is ever More

by ZINNOCENTI
Recommend Dealer
Yes
Employees Worked With
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Innocanti, Scott Cheperka
Apr 14, 2020 -

Hawk Ford of St. Charles responded

Zinnocenti, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 09, 2020

Everyone was very nice and helpful. They were correct about the wait time, which made planning around it very easily. I would come back to this location again. More

by BAILEYBURKLOW
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mehren
Mar 13, 2020 -

Hawk Ford of St. Charles responded

Hi Bailey, we are very happy to have provided you with such a positive experience! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

March 07, 2020

Oil change and front end Zack and the techs are great. Every experience is high quality. We travel from sycamore to visit this dealership. It's well worth the trip. Thanks More

by ROBVOGEL111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Mar 13, 2020 -

Hawk Ford of St. Charles responded

Rob, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! Safe travels!

March 05, 2020

The service dept was very good about managing my expectations. Happy with the service experience. The car was done on a timely basis. Only this missing was a clip to secure trim piece. Steve promis More

by BDNICHOLSON208
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Mar 13, 2020 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

March 04, 2020

Hawk Ford is a breath of fresh air in St Charles. Tharp are always friendly and respectful of your time while providing clear and objective guidance for your car....when requested. More

by 5of6
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Mar 13, 2020 -

Hawk Ford of St. Charles responded

5of6, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Ford of St. Charles. Safe travels!

March 02, 2020

Quick oil chanage Came in Saturday afternoon for a quick oil change, tire rotation and windshield wiper change. Was greeted immediately and was out the door in about a More

by Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Apr 14, 2020 -

Hawk Ford of St. Charles responded

Kelley, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Safe travels!

March 02, 2020

issue with side mirrors resolved Took my Dads Expedition in regarding electronic mirrors getting stuck when programing them. They quickly found the issue and resolved it and I also go More

by FINSTROMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Hawk Ford of St. Charles responded

Finstroms, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

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