Hawk Ford of St. Charles - Service Center

5 star Made an appointment, arrived and I was immediately greeted by the service technician. Very pleasant... Was told I would get a call when the vehicle Made an appointment, arrived and I was immediately greeted by the service technician. Very pleasant... Was told I would get a call when the vehicle was complete. My vehicle was brought in for a recall notice and the issue was dealt with along with repair/ installation of a horn issue. Thank you. I will return for any future issues/ repairs that are needed.... More

Found major gas problem one routine oil change We brought rv in for a routine oil change. They smelled gas and found a leak onto manifold. Called immediately. They research and fixed source of leak We brought rv in for a routine oil change. They smelled gas and found a leak onto manifold. Called immediately. They research and fixed source of leak. If they hadn’t found it it could have caught fire or exploded. Could have cost us our lives More

Good experience. People are very friendly, courteous and knowledgeable. When I ask questions they go out of ther way to answer it. Service is great and I would recomme People are very friendly, courteous and knowledgeable. When I ask questions they go out of ther way to answer it. Service is great and I would recommend dealer and service to others. More

New car got me a free first oil change. What can I say? It was free and I didn’t have to wait too long. I guess the wait time and service time totaled about an hour, but I came around 3:30 What can I say? It was free and I didn’t have to wait too long. I guess the wait time and service time totaled about an hour, but I came around 3:30 in the afternoon, so I probably got caught up in other people’s after work visits to Quick Lane. Service was perfect, but I have to say the place has little personality. When Rebecca and Nick ran the QL it was friendlier. These people didn’t even introduce themselves, so I can’t check any names below. It was all business. But that’s okay. More

Great People The staff at Hawk Ford make all the difference. From the salesperson who sold me the last 2 cars to the people in the Quick Lane oil change section, I The staff at Hawk Ford make all the difference. From the salesperson who sold me the last 2 cars to the people in the Quick Lane oil change section, I can't say enough about the level of friendliness and competence. Whatever the owners and managers are doing - it's working! A great place to buy and service your car. More

Wonderful Experience Great experience with the service team. Explained things that a girl could understand!!! Feel very comfortable as a woman coming here for service! G Great experience with the service team. Explained things that a girl could understand!!! Feel very comfortable as a woman coming here for service! Great Service Dept! More

Outstanding Steve the service manager did a GREAT job taking care of my long list of questions, repairs, and personal logistics. Steve's communications and cons Steve the service manager did a GREAT job taking care of my long list of questions, repairs, and personal logistics. Steve's communications and consistent updates kept me aware of what was going on so that I could plan accordingly. I highly recommend. More

I got a fair deal from Hawk We dealt with Bob Perri years ago and was glad to work with him again. He made all the arrangements for our leather seat install and followed up to ma We dealt with Bob Perri years ago and was glad to work with him again. He made all the arrangements for our leather seat install and followed up to make sure it went smoothly. The loaner car was great and the install went well. More

Great Job I needed a battery replacement and Steve was able to squeeze in my repair and get me on my way in a short period of time. I needed a battery replacement and Steve was able to squeeze in my repair and get me on my way in a short period of time. More

200k service Needed 200k tune up. Dealer did what i asked with minimal upsale. Will know over time quality of work, but expect it to be good. Pricey but only opt Needed 200k tune up. Dealer did what i asked with minimal upsale. Will know over time quality of work, but expect it to be good. Pricey but only option for new explorer spark plugs. More