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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,864 Reviews

1,864 Reviews of Hawk Ford of St. Charles - Service Center

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October 03, 2019

New tires There was some confusion as to the price of the tires I purchased. I was quoted one price that was on the website, but when I picked my truck up, I w More

by PHLYJOHNSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Si Villarreal
Nov 11, 2019 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Safe travels!

October 03, 2019

Easy to schedule appointment It was very easy to schedule the service appointment. I was updated when the car was finished and it was waiting for me ready to go when I went to pic More

by GOODASGOLD801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dinah LeCroy
Nov 11, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Safe travels!

October 02, 2019

Excellent service! So professional and trustworthy! Brought the car in at 7:00 a.m. was fixed by 5:00 p.m.! Such a great experience from start to finish! More

by rstevenson555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Hawk Ford of St. Charles responded

We're pleased to hear everything was completed to your satisfaction! Safe travels!

September 19, 2019

Service exceeded my expectations. Brought my car in for a water leak into the passenger side of the vehicle. Steve and his crew immediately discovered the cause and fixed it within a More

by GHKBREMEN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Hawk Ford of St. Charles responded

Ghkbremen65, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Safe travels!

September 17, 2019

Friendly The service guys I dealt with were nice! There have been times in the past where the staff was short with me and rude. I didn’t experience that this More

by SOFTBALL_1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Hawk Ford of St. Charles responded

Reviews like yours provide encouraging feedback. Safe travels!

September 07, 2019

quick service.......quality, professional job fast, exceeded my expectations, great job. Accepted my service challenge with virtually no advance appointment and made a strong effort to fit my pop More

by vakrause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service tech guy on my job, Stephanie Yencer
Sep 11, 2019 -

Hawk Ford of St. Charles responded

Hi Vakrause, thank you for taking the time to leave a review for us at Hawk Ford of St. Charles. We're happy we could exceed your expectations!Please let us know if there is ever anything else we can do for you! Safe travels!

September 05, 2019

Great Service The entire service experience was great. I would recommend the Hawk service team. All were courteous and friendly. And, I really appreciated the More

by fred.oellien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Sep 15, 2019 -

Hawk Ford of St. Charles responded

Fred, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

September 05, 2019

surprising good service this time. !! Last time I was in their was a huge argument with staff and management. Witnessed staff walking out and telling management they rip off customers. W More

by suziesfunnelcakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank who drove me home, Ramon Galvan Jr.
Sep 11, 2019 -

Hawk Ford of St. Charles responded

We really appreciate you coming back and thank you for the high star rating! Safe travels!

September 04, 2019

Great experience From the time I made my appointment to meeting with the service manager and the quality work that was done on my vehicle very satisfied More

by GHYMAN55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Hawk Ford of St. Charles responded

Ghyman55, we're pleased to hear everything was completed to your satisfaction! Safe travels!

September 03, 2019

Regular oil and lub service Went in for a oil and lube service was taken care of in a timely manor and as always informed on any other items that needed attention due to time or More

by RedBaron822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Sep 15, 2019 -

Hawk Ford of St. Charles responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

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