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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,922 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,922 Reviews of Hawk Ford of St. Charles - Service Center
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December 13, 2019
Steve Staub is wonderful Steve Staub was very understanding of my needs and helped me understand what my car needed to be fully operational. He contacted me with every detail Steve Staub was very understanding of my needs and helped me understand what my car needed to be fully operational. He contacted me with every detail and keep me informed. More
by PAR5
Verified CustomerEmployees Worked With
December 12, 2019
Work was completed on time Everything that was needed was taken care of on time and in a professional manner. This is a busy time of year, so remember to make an appointment. Everything that was needed was taken care of on time and in a professional manner. This is a busy time of year, so remember to make an appointment. More
by DDHEGG
Employees Worked With
December 11, 2019
Great service Thanks to Hawk Ford for once again taking care of my Lincoln. I would highly recommend and have recommended your service center :) You far exceed my Thanks to Hawk Ford for once again taking care of my Lincoln. I would highly recommend and have recommended your service center :) You far exceed my Lincoln dealer where I purchased the MKX. More
by AESCOLLON
Employees Worked With
Steve Kershaw
December 10, 2019
Oil change and friendly faces The quick lane was great. Fast and efficient as usual for hawk. Their employees show exemplary skills that are unmatched by any other ford store I’ve The quick lane was great. Fast and efficient as usual for hawk. Their employees show exemplary skills that are unmatched by any other ford store I’ve been to. More
by OCHRISIUS
December 09, 2019
still having issues You guys have been great, but I just got my car back for a second time from having display screen issues (sometimes works, sometimes not) and the scre You guys have been great, but I just got my car back for a second time from having display screen issues (sometimes works, sometimes not) and the screen blacked out again. But this morning, it worked. I'll have to bring it in for a third time to get corrected, but will have to be when I'm off and don't need the car. I'll watch it this week and see if it starts working. More
by JONATHAN.KECK
Employees Worked With
December 09, 2019
Poor service My car was not seen. I waited for quite a long time and still never got in a bay. The manager told me it would be in a bay in one half hour and I woul My car was not seen. I waited for quite a long time and still never got in a bay. The manager told me it would be in a bay in one half hour and I would be out of there in a total of one hour. I set there an hour and my car never left the position I parked it when I got there. More
by jsherry27
Employees Worked With
I have no idea what his name was
December 09, 2019
Great experience I had a very good experience , very friendly people an excellent service. The price is fair. The work was excellent. I highly recommend Hawk Ford. I had a very good experience , very friendly people an excellent service. The price is fair. The work was excellent. I highly recommend Hawk Ford. More
by GUSKALAMARIS
Employees Worked With
Paul Kalamaris
November 22, 2019
Steve got me in and tokk great care of my problems They did a great job getting my truck in and took care of all the problems that I was having in reasonable time for me. They did a great job getting my truck in and took care of all the problems that I was having in reasonable time for me. More
by MIKE
Employees Worked With
November 21, 2019
Battery Replacement Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person w Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person would open the door for me. I waiting several minutes and no one came. I called and was told to go inside but I couldn't turn my car off due to the battery issue. Once inside, there was a lot of confusion on other jobs that people were too vocal about in fron of customers. They ultimately fit me in and I was out in an hour with a new battery. Overall a good experience. More
by rvasak
Employees Worked With
November 18, 2019
Horrible Experience Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers bei Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers being notified the service team lost parts such as lug nuts which the customer had to pay to replace and services not being explained properly which caused the customer to pay more. It was just horrible. Looks like they need more training/management in their service department. More
by KSCAFFIDI90
Employees Worked With
none listed.
