Hawk Ford of St. Charles - Service Center

Excellent service From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised when Steve said they even washed my car. Hawk is now my go to dealership. More

Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More

when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave showed me several new cars for replacement of 2011 Explorer More

Great service I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet location they stepped up at the St Charles dealership. I would recommend St Charles dealership. More

Great 1st service dept visit Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to please [I'm an operations level manager in residential construction and basically baby-sit adults for a living] being a 'car guy' I'm weary of service centers taking my car to lunch, curbing my r/r rim, leaving door handle/steering wheel & arm rest filthy. also the guy who always parks super far to make sure the mini-van moms dont ding up my ride. I have my share of bad service stories as many of us do... Tom G. totally understood me when I communicated 'I'm a car guy.' He let me know as soon as it was done and when I arrived it was washed and in a safe place in the service entry/desk area. Tom even stayed 30 min past his shift to make sure he met me at pick up & make sure I was happy. That really ended my day well! Thank You. The bar has been SET keep it up. More

Great Service Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot on. Courtesy lift home after I dropped of car made it possible to get back to work and not miss any time. I purchased 2 out of 3 Explorers from Zimmermann/Hawk, I'll most likely get my 4th from there too. More

Great service Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return to Quick Lane for further service. More

Very good service. Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the problem. He removed and re-attached loose molding while first oil change was underway. Now that is customer service. More

Clean, fast and reliable! Steve and his Mechanics were willing to work with me and the time schedule! I gave him a couple options of when I could bring my truck in, and we wer Steve and his Mechanics were willing to work with me and the time schedule! I gave him a couple options of when I could bring my truck in, and we were able to come up a time. They completed the job well within the time I gave them! The team is over there are TOP Notch! Thanks guys!!!! More

Great service, friendly & helpful staff After having a bad experience at another dealership, I went to Hawk Ford in St. Charles. They were quick to respond, answered all my questions, vehic After having a bad experience at another dealership, I went to Hawk Ford in St. Charles. They were quick to respond, answered all my questions, vehicle was handled with care and done at time promised. Everyone did great work! Steve was the person Iworked with and he was very helpful. Thank you! More