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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,864 Reviews of Hawk Ford of St. Charles - Service Center
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July 29, 2019
Excellent service From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised when Steve said they even washed my car. Hawk is now my go to dealership. More
by Barb R
Verified CustomerEmployees Worked With
July 29, 2019
Do it right the first time Bearings replaced on Thursday. Sunday greenish-brown fluid leaking all over same wheel. Back at Quicklane again. Said an axle seal crack/leak. Do you Bearings replaced on Thursday. Sunday greenish-brown fluid leaking all over same wheel. Back at Quicklane again. Said an axle seal crack/leak. Do you have trained mechanics or QC the work afterwards? Inconvenienced again. Since the switch to Hawk Ford service experience has gone downhill. I don’t feel like a valued customer and the work is just sloppy. Had a repairissue with our Fusion also. Oh! We own 2 Fords - you should be kissing our xxx. More
by Driver8
Employees Worked With
Patrick Hertel
July 26, 2019
Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More
by LINROSE0
Employees Worked With
July 26, 2019
when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave showed me several new cars for replacement of 2011 Explorer More
by Skiing656
July 25, 2019
Great service I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet location they stepped up at the St Charles dealership. I would recommend St Charles dealership. More
by 2thlady
Employees Worked With
All
July 24, 2019
Great 1st service dept visit Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to please [I'm an operations level manager in residential construction and basically baby-sit adults for a living] being a 'car guy' I'm weary of service centers taking my car to lunch, curbing my r/r rim, leaving door handle/steering wheel & arm rest filthy. also the guy who always parks super far to make sure the mini-van moms dont ding up my ride. I have my share of bad service stories as many of us do... Tom G. totally understood me when I communicated 'I'm a car guy.' He let me know as soon as it was done and when I arrived it was washed and in a safe place in the service entry/desk area. Tom even stayed 30 min past his shift to make sure he met me at pick up & make sure I was happy. That really ended my day well! Thank You. The bar has been SET keep it up. More
by USAFSPVET
Employees Worked With
Tom Gabalec, Tom Gabalec
July 24, 2019
Great Service Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot on. Courtesy lift home after I dropped of car made it possible to get back to work and not miss any time. I purchased 2 out of 3 Explorers from Zimmermann/Hawk, I'll most likely get my 4th from there too. More
by SHELBANY68
Employees Worked With
Other Employees :
Tom Gabalec, Dave Herren, Debbie Hansen
July 23, 2019
Great service Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return Dinah and the service team did a quick and efficient job in identifying the problem and in fixing it before it became serious. Would certainly return to Quick Lane for further service. More
by JSHAW6
Employees Worked With
Dinah LeCroy
July 23, 2019
Very good service. Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the Quality knowledgeable team. Had a trim piece loose on the rear quarter panel. Vehicle only a few months since purchase new. Technician examined the problem. He removed and re-attached loose molding while first oil change was underway. Now that is customer service. More
by RWDEAN3401
Employees Worked With
Patrick Hertel, Nick Sychowski
July 19, 2019
Clean, fast and reliable! Steve and his Mechanics were willing to work with me and the time schedule! I gave him a couple options of when I could bring my truck in, and we wer Steve and his Mechanics were willing to work with me and the time schedule! I gave him a couple options of when I could bring my truck in, and we were able to come up a time. They completed the job well within the time I gave them! The team is over there are TOP Notch! Thanks guys!!!! More
by MAGUA22
Employees Worked With
