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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,867 Reviews

1,867 Reviews of Hawk Ford of St. Charles - Service Center

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August 03, 2019

Great Service Great service. This is the only place I take my truck when it needs service work. They are always polite and communicate everything before performing More

by RJM2058
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

Rjm2058, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

August 02, 2019

Quick visit for recall I took my truck in for a recall. It was about an hour and with a car wash. I do like a clean truck and the recall completed. More

by GARYKOESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Hawk Ford of St. Charles responded

Gary, thank you for leaving a great review and high star rating. Safe travels!

August 01, 2019

Recalls taken care of Brought our Expedition in for a couple of recalls that were brought to our attention. Taken care of promptly, great shuttle service to pick up care at More

by FINSTROMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mehren
Aug 05, 2019 -

Hawk Ford of St. Charles responded

Finstroms, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2019

Excellent service From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised More

by Barb R
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

Hawk Ford of St. Charles responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 29, 2019

Do it right the first time Bearings replaced on Thursday. Sunday greenish-brown fluid leaking all over same wheel. Back at Quicklane again. Said an axle seal crack/leak. Do you More

by Driver8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hertel
July 26, 2019

when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s More

by Skiing656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Herren
Jul 30, 2019 -

Hawk Ford of St. Charles responded

We really appreciate you taking the time to leave us feedback on your visit! We hope you continue to choose Hawk Ford of St. Charles for all your vehicle needs! Take care!

July 26, 2019

Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More

by LINROSE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

Hawk Ford of St. Charles responded

We appreciate you taking the time to leave us this feedback. Safe travels!

July 25, 2019

Great service I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet More

by 2thlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
Jul 26, 2019 -

Hawk Ford of St. Charles responded

2thlady, we are glad we could help! We hope you continue to choose Hawk Ford of St. Charles for all your vehicle needs! Safe travels!!

July 24, 2019

Great 1st service dept visit Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to More

by USAFSPVET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Gabalec, Tom Gabalec
Jul 24, 2019 -

Hawk Ford of St. Charles responded

We're so pleased to hear that everything was completed to your satisfaction! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

July 24, 2019

Great Service Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot More

by SHELBANY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gabalec, Dave Herren, Debbie Hansen
Jul 24, 2019 -

Hawk Ford of St. Charles responded

Your comments keep us motivated and working hard for all our guests! We understand it is a big decision where you purchase your car from and have it serviced and we are grateful you keep choosing us! Thank you again for your business and we look forward to your next visit! Safe travels!

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