Hawk Ford of St. Charles - Service Center

Great Service Great service. This is the only place I take my truck when it needs service work. They are always polite and communicate everything before performing Great service. This is the only place I take my truck when it needs service work. They are always polite and communicate everything before performing any additional work that they see might be needed. More

Quick visit for recall I took my truck in for a recall. It was about an hour and with a car wash. I do like a clean truck and the recall completed. I took my truck in for a recall. It was about an hour and with a car wash. I do like a clean truck and the recall completed. More

Recalls taken care of Brought our Expedition in for a couple of recalls that were brought to our attention. Taken care of promptly, great shuttle service to pick up care at Brought our Expedition in for a couple of recalls that were brought to our attention. Taken care of promptly, great shuttle service to pick up care at lunch break. And great advice regarding a extended warranty and using it properly. Would highly recommend them and will definitely come back to this service department. More

Excellent service From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised From the minute I entered the service dept. I was met with very good employees. Got the recall done faster than expected and was pleasantly surprised when Steve said they even washed my car. Hawk is now my go to dealership. More

when backing up 2018 edge occasionally the car hesitates Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave s Looked into problem; however, could not find cause. Recommended keeping a log of conditions when hesitation occurs While waiting for service Dave showed me several new cars for replacement of 2011 Explorer More

Recall We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said We brought car in. And it was ready in a timely manner they call us when it was ready and it was done when they said More

Great service I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet I needed to have a 2015 Fusion door and key fob recoded. I purchased the car at the Hawk dealership in Joliet. After a LOT of confusion at the Joliet location they stepped up at the St Charles dealership. I would recommend St Charles dealership. More

Great 1st service dept visit Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to Had to arrange a loaner and drop off new 2019 Ranger to have the LineX spray in bed liner owed from sale done. Went flawlessly, Im NOT an easy guy to please [I'm an operations level manager in residential construction and basically baby-sit adults for a living] being a 'car guy' I'm weary of service centers taking my car to lunch, curbing my r/r rim, leaving door handle/steering wheel & arm rest filthy. also the guy who always parks super far to make sure the mini-van moms dont ding up my ride. I have my share of bad service stories as many of us do... Tom G. totally understood me when I communicated 'I'm a car guy.' He let me know as soon as it was done and when I arrived it was washed and in a safe place in the service entry/desk area. Tom even stayed 30 min past his shift to make sure he met me at pick up & make sure I was happy. That really ended my day well! Thank You. The bar has been SET keep it up. More

Great Service Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot Steve and Tom at the service desk are great! Good communication and when they say it will be done at a certain time and estimate the costs, it's spot on. Courtesy lift home after I dropped of car made it possible to get back to work and not miss any time. I purchased 2 out of 3 Explorers from Zimmermann/Hawk, I'll most likely get my 4th from there too. More