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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,924 Reviews of Hawk Ford of St. Charles - Service Center
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November 21, 2019
Battery Replacement Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person w Good service but some confusion from the beginning. I was told to bring my car to service and when I did, they sent me to quick lane and the person would open the door for me. I waiting several minutes and no one came. I called and was told to go inside but I couldn't turn my car off due to the battery issue. Once inside, there was a lot of confusion on other jobs that people were too vocal about in fron of customers. They ultimately fit me in and I was out in an hour with a new battery. Overall a good experience. More
by rvasak
Verified CustomerEmployees Worked With
November 18, 2019
Horrible Experience Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers bei Waited over 2 hours for a "quick service" oil change and tire rotation. We will never go back to Hawk Ford. While waiting we experienced customers being notified the service team lost parts such as lug nuts which the customer had to pay to replace and services not being explained properly which caused the customer to pay more. It was just horrible. Looks like they need more training/management in their service department. More
by KSCAFFIDI90
Employees Worked With
none listed.
November 18, 2019
Recall/issue with transmission Everything was taken care of in a timely fashion due to the nature of the repairs needed. After, receiving the vehicle I have noticed a considerable i Everything was taken care of in a timely fashion due to the nature of the repairs needed. After, receiving the vehicle I have noticed a considerable improvement in driveability and am convinced that problem is solved. More
by GSDYON
Employees Worked With
November 15, 2019
Excellent customer service, as always. We are very fortunate to have Hawk Ford so close to us for our vehicle service needs. Scheduling is a breeze, drop-off's are smooth and the service de We are very fortunate to have Hawk Ford so close to us for our vehicle service needs. Scheduling is a breeze, drop-off's are smooth and the service department is always accessible and ready to answer any questions. In my profession I interact with many local people every day, and I never hesitate to recommend Hawk ford for their vehicle service needs. More
by HawkFordAone
November 14, 2019
Headlight Service is good. I spend $203.00 for my headlights, I thought it was expensive. I just wish after the service, hoping my car was washed.. Service is good. I spend $203.00 for my headlights, I thought it was expensive. I just wish after the service, hoping my car was washed.. More
by maria.arnie
Employees Worked With
Not sure , Bob Perri
November 13, 2019
Oil change, front brake pads and new accessory drive belt Used Quick Lane - short wait to get a repair station. Technician found two smaller issues, including split belt. All fixed while I waited. Friendly Used Quick Lane - short wait to get a repair station. Technician found two smaller issues, including split belt. All fixed while I waited. Friendly staff! More
by CHSHARPLESS
Employees Worked With
Don't know!
November 07, 2019
Had my car here for a month multiple times. Engine light always came back on in a short amount of time. During the most recent time they had my car they constantly called and emailed trying to get me to tra always came back on in a short amount of time. During the most recent time they had my car they constantly called and emailed trying to get me to trade the car when I just wanted it fixed. The day I was supposed to get it back they called to add almost $300 to my bill for finding something new that needed to be fixed. The engine light came back on 2 days later after driving only a few miles because I don’t even drive it to work. I was in communication with multiple people and none of them were on the same page communicating with each other so I always had to clarify the situation to get an answer. For example, by accident, my family and I called to find out the bill for the car at the same time. I was told something that was $1500 less than my family was told so I had to call and ask for the bill total in an email to make sure I was getting told the right thing. I changed my mind on selling the car the day I got it back because a family member bought a new car and offered to sell me their old one that was newer than mine. When I tried to do this I was questioned why I changed my mind in a degrading fashion and unfortunately left the place where both parties were disrespectful. Was unfortunate to have an experience that I had as there is plenty more details I don’t want to explain. Lastly, they called and emailed me a few times about leaving a review. Wasn’t going to leave one but since they were persistent, here it is. More
by Samanthalynn2451
Employees Worked With
Joseph Addante
November 05, 2019
5 star Made an appointment, arrived and I was immediately greeted by the service technician. Very pleasant... Was told I would get a call when the vehicle Made an appointment, arrived and I was immediately greeted by the service technician. Very pleasant... Was told I would get a call when the vehicle was complete. My vehicle was brought in for a recall notice and the issue was dealt with along with repair/ installation of a horn issue. Thank you. I will return for any future issues/ repairs that are needed.... More
by CONEDACONE2
Employees Worked With
November 04, 2019
Found major gas problem one routine oil change We brought rv in for a routine oil change. They smelled gas and found a leak onto manifold. Called immediately. They research and fixed source of leak We brought rv in for a routine oil change. They smelled gas and found a leak onto manifold. Called immediately. They research and fixed source of leak. If they hadn’t found it it could have caught fire or exploded. Could have cost us our lives More
by NSNICH
Employees Worked With
Scott Cheperka
November 01, 2019
Good experience. People are very friendly, courteous and knowledgeable. When I ask questions they go out of ther way to answer it. Service is great and I would recomme People are very friendly, courteous and knowledgeable. When I ask questions they go out of ther way to answer it. Service is great and I would recommend dealer and service to others. More
by ersh46
