Hawk Ford of St. Charles - Service Center

Great service Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service depar Prompt and detailed service!!!! They called every day and let us know what was going on with our vehicle! Would highly recommend their service department. More

Always accomodating! Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it Dropped of vehicle the night before, for work to be done the next day. Staff kept us up to date and even finished up the job before we expected it to be done! Excellent staff and excellent service~! We worked with Tom, super nice guy! More

Oil change Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! Went in for my first oil change. Was in and out in 30 minutes. Nice young man took care of my truck. Will return again. Thanks! More

Installation of a 2nd row console and alert on Fordpass. Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on Installation looks great and car was delivered clean also alert was looked at and repaired. Both Steve and nick made sure to call to keep me posted on results and time of completion. More

Steve helped me out 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day wit 2018 Ford Edge stuck in park downtown Chicago. He took time to talk to me while broke down then got me up and rolling in the morning the next day without an appointment More

Again, great service! Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and a Wonderful customer service from Steve and Tom for the recall on my Ford Mustang. Offered a loaner with no problems. Had the works package done and also a dent fixed. Everything looks good! Thank you again for making this a pleasant and easy experience. I would highly recommend Hawk Ford and their employees. Thank you! More

Service Dept. I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a I went in for an oil change and tire rotation. I helped right away. Everything was explained to me. The service reps were very nice. There were a few items that they said would need to be done in the future. I was able to use my Owner Advantage money. It was flawless! Thank you so much. More

Great service and fast The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford nee The guy at quick lane was awesome super nice and friendly! Was only in their for 30 minutes... only downfall is the sales department at Hawk Ford needs to calm down. I received a sales call while getting my oil changed and they call every month if not multiple times. It’s a form of harassment and I get they need to make their sales goals but get the hint if I don’t call you back the first time I’m not interested so stop calling. More

Warranty repairs Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunro Brought my truck in to get looked at as I had water coming in from the sunroof when it rained. I knew that the issue was the drain lines for the sunroof were clogged but being under warranty I decided to take it in rather than fix the issue myself. While there I also brought up the fact that some of the leather on my steering wheel was starting to peel. They took care of the drain lines and had me bring my truck back about a week later and they replaced my steering wheel. Both times they washed my truck and had it looking good as new. More

Tailgate repair Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in le Had a very good experience at the service desk. The Tech writers are knowledgeable. I left my pickup, and was surprised that the work was done in less than an hour. Thanks. More