Hawk Ford of St. Charles - Service Center

Great Communication After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every After experiencing a recurring problem with my vehicle, Tom went out of his way to explain everything they were doing to fix things, and he made every effort to keep me informed of the progress. He made a very upsetting situation quite bearable. More

Excellent service by knowledgable mechanics We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay instal We took a new RV in because it would not start even though the battery was good. Scott and his team discovered the relay switch the RV compnay installed was defected. When that was removed the RV started and ran with no problems. Scott also gave us referrals for where we could get the relay switch fixed. Thank you, Scott. More

Detailed Explanation Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in fi Scott and Tom took time to describe the challenges my vehicle was experiencing. I appreciated their candor and detail. Scott was also aggressive in finding me a loaner, which was greatly appreciated. More

elusive front end noise I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tec I appreciate the time given to trying to find a noise that I have heard in the front end of my truck. Although it wouldn't happen for the service tech, they tried on more than one occasion to replicate it. I very much appreciate the time and effort given to trying to resolve this issue More

Quick and honest service. Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shie Went to the Quick Lube for an oil change and inspection. Pat , the service advisor had me out in about a half hour. Also, took care of a splash shield under the car, that was hanging down under the car. Great service at a fair price. Thanks. More

Great customer service The guys in service were very helpful and understanding with my issue and the inability to find the problem wrong with my car. Thank you The guys in service were very helpful and understanding with my issue and the inability to find the problem wrong with my car. Thank you More

OUTSTANDING The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained The guys here are amazing! I always have the pleasure of working with Steve! His customer service is outstanding! Any questions you have are explained in great detail. Mechanics have always fixed any issue the first time, never the same issue twice! Thanks Steve and the rest of Hawk ford for your amazing service! Cassin Family More

Outstanding Service I started taking my vehicle to Hawk Ford about 3 weeks ago. I have had to get a few things fixed on my vehicle within the last few weeks and every tim I started taking my vehicle to Hawk Ford about 3 weeks ago. I have had to get a few things fixed on my vehicle within the last few weeks and every time I come in to the service center its been nothing less than exceptional. I have been dealing with Steve for most of my visits and he has been absolutely great to work with, not to mention he has gone above and beyond for me. The service techs are top notch when it comes fixing the problem correctly and taking the time to do things right the first time. I would high recommend this dealer to anyone looking for great customer experience and service for your vehicle! More

Best car repair experience I have had in a long time. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. More

Steve and Tom were outstanding! 5 Star! The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. The service team were polite, responsive, educational, accommodating and reassuring. These gentlemen were exactly what I look for in a service team. I felt reasssued with their skill and professoinalism. More