Hawk Ford of St. Charles - Service Center

Courteous, knowledgeable, efficient, communicative. I brought my 2016 Escape in because there was no response at all when I turned the ignition on. This happened without any prior symptoms. Service anal I brought my 2016 Escape in because there was no response at all when I turned the ignition on. This happened without any prior symptoms. Service analyzed the ignition and electrical system. Replaced battery (car is 40 months old) and verified no other problems. More

Good Service Used the quick lane for oil change and some filters. Very satisfied with efficiency and friendliness of Dinah and the speed of completion on the vehi Used the quick lane for oil change and some filters. Very satisfied with efficiency and friendliness of Dinah and the speed of completion on the vehicle. More

Great service! I was at Hawk for an oil change and 20K mile check. I was treated very courteously and efficiently. The work was done to my satisfaction and even don I was at Hawk for an oil change and 20K mile check. I was treated very courteously and efficiently. The work was done to my satisfaction and even done well before the promised time! More

Fast painless addressing of a warranty issue My new Edge was delivered without a rear wiper blade. Took me a while to figure out why it didn’t work. But I got a blade installed with very little f My new Edge was delivered without a rear wiper blade. Took me a while to figure out why it didn’t work. But I got a blade installed with very little fuss. I have used this service department since Hawk took over with the car I traded in, and with my 1998 Mustang and have found them to be honest and well performing. More

20000 mile service Friendly and helpful service crew and quick. Patrick was very thorough and impressed me when I asked him to replace my wiper blades and he came back Friendly and helpful service crew and quick. Patrick was very thorough and impressed me when I asked him to replace my wiper blades and he came back and said they just needed cleaning, which he took care of. Sometimes it’s those little things that go a long way toward gaining goodwill. More

Warranty work Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as we Everyone was professional. Resolved my problem quickly. Always good experience. Received my vehicle back same day. Patrick In QuikLane assisted as well and was very professional. More

Airbag recall Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repe Good job. Loved the shuttle service. Car was ready well ahead of anticipated time. Check in and check out was fast. I’m a little tired of the repeat email requests for a review. More

Timely, polite and overall good experience. Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at th Timely service, friendly and very , very professional. Umpire of several other customers I was treated as a special customer. Overall experience at the quick lane was very pleasant. More

Quick Work and Friendly Service I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. Th I came in for an oil change and was pleased with the result. Even though I went there mid-day Friday, lunch hour, I was able to get in immediately. They were able to change my oil and get me out quickly. They checked the car over and Nick went over all the results: brakes, other fluids, etc. I'll defintely be going there again. More

New key fob The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one The key fob was replaced by the service department at the end of the day quickly and efficiently. The parts department gave me a price via phone one day and the service department programed the fob the next day. More