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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,850 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,850 Reviews of Hawk Ford of St. Charles - Service Center
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January 16, 2019
Professional Service!!! My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the pro My Lincoln MKC was having issues with the transmission. Steve took care of us, he provided me with a loaner & kept me up to date & informed of the progress. His courteous & professional manner was truly appreciated. Thank you Hawk Ford! More
by opasuzy
Verified CustomerEmployees Worked With
January 15, 2019
Good but not quick The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still t The service personal was very friendly and helpful. Unfortunately, their quick lane was not very quick. There was no one in front of me and it still took 55 minutes for an oil change. More
by skoli95
Employees Worked With
Tom Gabalec
January 15, 2019
Oil Change Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! Patrick was very friendly and when asked how long it would take he told me 30 minutes. I was out in 25. Very quick service! More
by ramongalvanjr
Employees Worked With
Patrick Hertel
January 11, 2019
Truck service I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficien I was having an issue in my truck I took it to hawk ford and Steve was very professional he detected the problem right away and fixed up very efficient thanks More
by jvelas1268
Employees Worked With
January 10, 2019
Won't give up Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've Problem with GPS and extremely cold weather for the first two minutes, still working on a cure, best service department around. Thanks for all you've done More
by GOLDENS3
January 09, 2019
Recurring manufacturers problem, not the dealer This is the fifth time I've had my vehicle in to have the same problem addressed. According to numerous website forums, TSB's and a Ford "recall", thi This is the fifth time I've had my vehicle in to have the same problem addressed. According to numerous website forums, TSB's and a Ford "recall", this is a recurring Ford manufacturing problem. I know the dealership service center is just as frustrated with this as I am. I do not blame them. My previous history with the service center has been impeccable. As I stated, this is a Ford manufacturing problem that the manufactur needs to address. Unfortunately I have to go to the service center. If I could go directly to for manufacturing I would. More
by HawkFordAone
Employees Worked With
Ford Manufacturing
January 08, 2019
Recall work As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank y As always, the staff was friendly, courteous, efficient, and professional ! It’s a pleasure to work with Hawk Ford in St. Charles, Illinois. thank you! More
by COLLEENCROUS
Employees Worked With
Other Employees :
Stephanie Yencer, Tom Gabalec, Octavio Goytia, Patrick Hertel
January 08, 2019
Quick & Professional Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service nee Car was serviced quickly and the staff was professional through my entire visit at Hawk Ford. I would highly recommend Hawk Ford for your service needs. More
by EDM4
Employees Worked With
Stephanie Yencer
January 07, 2019
100% Satisfied I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this ser I was impressed with the service I received at Hawk Ford. Steve was thorough, helpful and nice through the entire process. I highly recommend this service department. More
by fmartin3469
January 05, 2019
Fixed CEL CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring h CEL came on, then was fixed, was OK for awhile, then repeated. Steve Staub and his tech traced the problem down to a short in the main engine wiring harness! Was under warranty so no problem. They had it approx 1 week. Great communication by Steve to keep me updated. Happy with the Ford Edge SEL and Hawk Ford!!! More
by stevehyleck
Employees Worked With
