Hawk Ford of St. Charles - Service Center

Great Service Great customer service, prompt, and courteous. Dropped me off and picked me back up from shopping while waiting for repair. Didn’t even get all my s Great customer service, prompt, and courteous. Dropped me off and picked me back up from shopping while waiting for repair. Didn’t even get all my shopping done, they were every efficient More

Great Took care of Recalls and an issue with Sync, They new exactly what problems were. Steve notified me and kept me informed. Had a loner vehicle w Took care of Recalls and an issue with Sync, They new exactly what problems were. Steve notified me and kept me informed. Had a loner vehicle which was nice of them too. More

REPAIRED BROKEN SUNROOF BRACKETS My vehicle was repaired in the time they had told me and so far it seems the issues have been resoled. Steve kept me updated as I had asked him to do. My vehicle was repaired in the time they had told me and so far it seems the issues have been resoled. Steve kept me updated as I had asked him to do. More

Great service and workmanship. Steve is the best! Check car in promptly, kept me updated on progress, delivered the car when promised at the quoted price. Steve is the best! Check car in promptly, kept me updated on progress, delivered the car when promised at the quoted price. More

They Do More Had a xxxx up with my new pickup. They went out of their way to get it fixed as soon as possible and even reimbursed me for my trouble. Am quite confi Had a xxxx up with my new pickup. They went out of their way to get it fixed as soon as possible and even reimbursed me for my trouble. Am quite confident I would not have received such attention at another dealership. More

Friendly service They did a great job! Actually found some minor issues that I didn't even realize were broken and fixed them at no additional cost! They did a great job! Actually found some minor issues that I didn't even realize were broken and fixed them at no additional cost! More

WAIT TOO LONG no had to wait for over 3 hrs to get the service done NEVER HAD THIS PROBLEM WHEN THE COMPANY WAS ZIMMERMAN FORD. LOUSY SERVICE no had to wait for over 3 hrs to get the service done NEVER HAD THIS PROBLEM WHEN THE COMPANY WAS ZIMMERMAN FORD. LOUSY SERVICE More

My needs were addressed in a prompt and professional way For sure one of the best in taking action on your car or tuck and getting you out and on your way. Service Tech very knowledgeable and professional For sure one of the best in taking action on your car or tuck and getting you out and on your way. Service Tech very knowledgeable and professional when discussing the issues found and the proper solutions. Would highly recommend this dealer and their service department More

experience had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones wh had a good experience. Nick took his time to explain all the functions of the new car. He was patient with us, programmed or synced our cell phones while explaining how to. More

Always helpful Always great service and follow through on all the various vehicles from Paulie Rapier. I’m also excited about the new quick lane being added. Always great service and follow through on all the various vehicles from Paulie Rapier. I’m also excited about the new quick lane being added. More