Hawk Ford of St. Charles - Service Center

I purchased a 2025 Ford Explorer ST from Hawk Ford in St Charles and was very happy with working with both Nick Sladek and Andrew Kreatsoulas. I had purchased a new vehicle from Andrew Kreatsoulas at anoth Charles and was very happy with working with both Nick Sladek and Andrew Kreatsoulas. I had purchased a new vehicle from Andrew Kreatsoulas at another Ford dealer previously, so when I found out he was at Hawk in St Charles, this was great as I am very close to this dealer. The price negotiations with their sales team were smooth. My 5 star review is for the sales experience itself. I would not give that same review with dealing with the Finance manager who was not at all interested in explaining the taxes associated with incentives or diving into specifics on warranties. He only was throwing out pricing on extended warranties. This type of interaction makes the customer experience not so fun. I think there is a big opportunity to improve the process here and or make a personnel change to better drive an overall positive customer experience. During my time at Hawk Ford I also interacted with Chris Krueger which was great as he shared my enthusiasms as fellow Mustang owner. Barring the experience in Finance, the crew at Hawk Ford was great to work and I will consider referring friends and colleagues. More

Fast service, in and out fast, had full diesel service. Truck was cleaned and done well Truck was cleaned and done well More

Work done when promised without needing an appointment prior to arriving met expectations no pressure on upsell prior to arriving met expectations no pressure on upsell More

Ranger went in for inspection because of an out side extended warranty, deemed the issue not covered as it’s normal wear and tear of rear brakes ultimately decided to do brakes at home instead of shop. extended warranty, deemed the issue not covered as it’s normal wear and tear of rear brakes ultimately decided to do brakes at home instead of shop. More

Steve was very respectful and polite to work with . We need more people like Steve. Thank you We need more people like Steve. Thank you More

Herman our auto tech did an outstanding job diagnosing the problem and making the proper corrections on our vehicle. The work was completed in a fast and professional way. Thank you, Anthony the problem and making the proper corrections on our vehicle. The work was completed in a fast and professional way. Thank you, Anthony More

I recieve fast and professional service each and every time I go to Hawk Ford of Saint Charles. time I go to Hawk Ford of Saint Charles. More

When making my appointment, the service writer said the work could take up to one hour. Upon arrival, I was told the work could take up to three hours. The work actually took five hours. Very poor commu work could take up to one hour. Upon arrival, I was told the work could take up to three hours. The work actually took five hours. Very poor communications. More

Jeff very good sales man he was very nice and helpful I would recommend this dealer ship would recommend this dealer ship More

stave is always a pleasure to do business with fast and professional service thank you professional service thank you More