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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,926 Reviews
Call Service Center (630) 384-9905

1,926 Reviews of Hawk Ford of St. Charles - Service Center

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October 31, 2023

Customer service is great and you feel like you’re in good hands with the technicians in their service and quick lanes! They don’t seem to get upset with your questions about the work that needs to be d More

by debbie.behrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Brown
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experiences with our excellent customer service and knowledgeable technicians at Hawk Ford of St. Charles! Your loyalty and satisfaction are truly valued, and we look forward to continuing to provide top-notch service and repairs whenever you need them - thank you for choosing us as your trusted automotive partner!

October 29, 2023

Great customer service and good communication. I would definitely recommend your service to other people. More

by TESSAMANEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience with our customer service and communication at Hawk Ford of St. Charles! Thank you for considering us recommendable - we look forward to assisting others with the same level of care and professionalism!

October 29, 2023

I ordered tires at a good price and set my appointment for service. On the day of my service appointment, a coupon was available that I had no knowledge of which reduced the price of the tires. That is th More

by anthonyrotella77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're delighted to have provided you with a seamless experience, from ordering tires at a great price to surprising you with additional savings through a coupon. Your satisfaction drives us to continue delivering top-notch service that keeps our customers coming back.

October 29, 2023

Josh was courteous knowledgeable and professional. I’ve worked with him several times and each instance has made the service experience of my F150 simple, fast and hassle free. More

by ralmeida99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experiences with Josh at Hawk Ford of St. Charles. Providing courteous, knowledgeable, and hassle-free service is what we strive for with every customer interaction. Thank you for your continued trust in us!

October 29, 2023

Convenient location in St Charles. Reliable technicians and service advisers. I am concerned about why the parts failed after 54000 miles? More

by rwoods707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2023

Always fantastic service! One of the reasons I go to this dealer than the one by my house More

by PIERCESKNAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Howard
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

"We're thrilled to hear that you consistently receive fantastic service at Hawk Ford of St. Charles. Your loyalty is greatly appreciated, and we strive to provide the best experience every time you visit. Thank you for choosing us!

October 28, 2023

In and out fast, very transparent. The guy was very friendly and did not look bored or tired. Overall a good experience. More

by MATTHALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear you had a swift and transparent experience with us! Our team takes pride in providing friendly service with a smile. Thank you for choosing Hawk Ford of St. Charles, we look forward to serving you again in the future!

October 27, 2023

The work performed was good. I waited a little longer than I should have. Overall, I was very pleased. More

by JEFF.PILZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lamber
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Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're pleased to hear that you were satisfied with the quality of the work done. Your feedback on the wait time is valuable, and we'll strive to make your future visits even more efficient. Thank you for choosing Hawk Ford of St. Charles!

October 27, 2023

Quick service was fantastic, everyone was very nice and informative. I even received a video of the inspection. More

by SAH_MORHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure the name of the gentleman at the desks, or the one that worked on my car. Maybe add more pictures to the names above.
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Apr 05, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that you had a fantastic experience with our quick service and informative staff at Hawk Ford of St. Charles. Providing a thorough inspection, including a video, is part of our commitment to transparency and exceptional service. Thank you for choosing us!

October 27, 2023

Many thanks to Steve Staub for getting my car in and fixing it so fast, More

by GOLDENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Hawk Ford of St. Charles responded

We're grateful for your kind words and are thrilled to hear that Steve Staub provided you with prompt and efficient service. Our team is dedicated to ensuring your vehicle is back on the road swiftly. Thank you for choosing Hawk Ford of St. Charles

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