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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,855 Reviews
Call Service Center (630) 384-9905

1,855 Reviews of Hawk Ford of St. Charles - Service Center

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September 01, 2023

Lack of communication between the offices. Had to go back multiple times for the same item. Felt like they didn’t care at all. More

by BUDKANAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Hawk Ford of St. Charles responded

Hi Ervin, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I will need a little more information from you regarding your recent experience. Can you please call me at 630-584-1800, extension 830? I'd love the opportunity to talk. Thank you! Jessica Vida, Manager Hawk Ford of St. Charles

September 01, 2023

Jerry in service did a great job. Very welcoming. Appreciate the service and attention. Thank you. More

by MIKE11636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in service
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August 31, 2023

Professional service clean washrooms. well informed about ford products. Will take you home if you don't want to wait for your car. More

by PETEVANPOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2023

Friendly service personnel, great communication on the work required, estimated time of completion and reasons were factually given, and work performed well. More

by DC3100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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August 29, 2023

Jerry is the best, he paid attention to detail and made sure we were well informed More

by JNGUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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August 29, 2023

Hands down the best dealership that I have ever worked with. Chuck Pezzuto in Sales was outstanding, as were the Service Department Staff. I would highly recommend Chuck to any of my family. More

by J. Matson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Pezzuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in Service Department
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August 28, 2023

Well, the service center was great about picking up my car from my work but incorrectly delivered it to my home and not back to me at my office. Service center said they would refund me my money but have More

by mdgayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Hawk Ford of St. Charles responded

Hi Melanie, We did put in a request for your refund, I'm so sorry this is taking longer than expected. Molly will reach out to you today with information needed so that we can process the refund. Again, we sincerely apologize for the miscommunication with returning your vehicle to your home instead of your work. That has been addressed to our entire management team so that we ensure that does NOT happen again. Thank you for your patience, expect a phone call shortly. Jessica Vida Hawk Ford of xx. Charles

Aug 28, 2023 -

mdgayton responded

Thanks for your prompt reply! Accidents happen and I do appreciate the service center picking up my car from me at work and serving it while I’m working. It’s a nice touch. Looking forward to hearing from you.

August 26, 2023

Simply the best service for commercial vehicles, Steve is the best customer service person I ever met. More

by GLUNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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August 26, 2023

Recall service on my sedan was hassle free and performed in a timely manner. Thank you. More

by IFFLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse?
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August 25, 2023

The service was prompt and very well done. Jerry, the service Tech is very informative. Keeping me appraised of the situation at all times. More

by DRSCOTT4444
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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