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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews
Call Service Center (630) 384-9905

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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August 13, 2023

Very fast and friendly service. Steve was very knowledgeable and nice to deal with. Awesome! More

by KJWERNER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 12, 2023

Josh was great to work with. Great service and communication. Thanks for all the help More

by MIKEBRUCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 11, 2023

The service was great as usual. Conner thoroughly examined to me all that was going on. Very professional. More

by TERRYMACK063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 11, 2023

i have been dealing with this dealership for 28 years and noting but good experiences. More

by JHAWBAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amalia Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 10, 2023

The person I worked with in the service department is not listed below! I see now where to add them More

by flynn_ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! I noticed you only gave us 3-STARS, I was hoping you could elaborate on your recent experience so that I can ensure we provide the best possible experiences moving forward! Can you please give me a call? 630-584-1800 ext. 830. I look forward to hearing from you! Jessica Vida, Manager Hawk Ford of St. Charles

August 09, 2023

Super professional! Informative and very helpful! Definitely will be back if I ever need anything! More

by JLWAG13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 09, 2023

Dealership doesn’t want to fix my truck under warranty because it cost them money they want me to pay for stuff More

by STOLTMAN.THOMAS245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Hi Thomas, We always do our best when working with customers to ensure warranty is explained in detail. If you ever have any questions as to whether something is or is not covered, our Service Advisors/Manager are more than able to assist you! They can explain at length the type of warranty you have, and work to explain why something is or is not covered. If you would like to give me a call direct, my number is 630-584-1800 ext. 830. I will then work with our Service Advisor/Management team to best answer your questions! Jessica Vida, Manager Hawk Ford of St. Charles

August 08, 2023

very pleased with sales & service and the recall where the tech came to my house to fix transmission. More

by KECHLIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2023

Jerry did a fine job attending to my car needs. Transportation home was also fine. More

by BARBARAJEAN_DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 07, 2023

Very professional staff. I believe i received a fair value for my trade in purchasing truck. More

by BEP1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

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