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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,889 Reviews
Call Service Center (630) 384-9905

1,889 Reviews of Hawk Ford of St. Charles - Service Center

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August 28, 2023

Well, the service center was great about picking up my car from my work but incorrectly delivered it to my home and not back to me at my office. Service center said they would refund me my money but have More

by mdgayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Hawk Ford of St. Charles responded

Hi Melanie, We did put in a request for your refund, I'm so sorry this is taking longer than expected. Molly will reach out to you today with information needed so that we can process the refund. Again, we sincerely apologize for the miscommunication with returning your vehicle to your home instead of your work. That has been addressed to our entire management team so that we ensure that does NOT happen again. Thank you for your patience, expect a phone call shortly. Jessica Vida Hawk Ford of St. Charles

Aug 28, 2023 -

mdgayton responded

Thanks for your prompt reply! Accidents happen and I do appreciate the service center picking up my car from me at work and serving it while I’m working. It’s a nice touch. Looking forward to hearing from you.

August 27, 2023

Simply the best service for commercial vehicles, Steve is the best customer service person I ever met. More

by GLUNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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August 26, 2023

Recall service on my sedan was hassle free and performed in a timely manner. Thank you. More

by IFFLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse?
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August 25, 2023

The service was prompt and very well done. Jerry, the service Tech is very informative. Keeping me appraised of the situation at all times. More

by DRSCOTT4444
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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August 25, 2023

Always on time and the job is done right. Steve in the commercial service really cares about delivering top notch service! More

by RJFROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
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August 25, 2023

My experience was fantastic! I was going to sit in their waiting area but they offered to shuttle me to a nearby breakfast place! More

by AUDREY.ARAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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August 25, 2023

My experience was very informative. Connor took the time to explain everything that I needed for my truck and I really appreciate it More

by TOLEDO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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August 24, 2023

Hawk Ford is world class. They take good care of customers and make sure their vehicles are running their best. More

by Raptor_2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2023

They actually researched my cars issue instead of just guessing. I took it to 2 other places first, one being another Ford dealer and they guessed at three problem which was a $2600 fix. Connor actually l More

by MARINESNOOPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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August 23, 2023

While the staff here always treats my vehicle well, there is a serious problem with communication. Twice now my vehicle has been kept for 24+ hours for an oil change. I’ll call and get bounced around on the More

by lpharper1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Aug 23, 2023 -

Hawk Ford of St. Charles responded

Hi Lauren, Thank you for the review. I'm glad we treat your vehicle well but I am very sorry about any communication issues that arose during your recent visits. I spoke with the Service Advisor and the most recent visit did include a customer concern- I will share your review with our Management team to ensure that we do our very best to communicate better with you moving forward! To book your next appointment, please call me direct - Jessica Vida (630-584-1800 ext. 830) so I can ensure everything runs smoothly. Thank you! Jessica

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