Janette Calderon

Your service was great but your app leaves a lot to be desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information abou desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information about me.. the service writer said no problem. He would take care of me and get the project done as soon as possible. I was in and out of there in less than a half hour fantastic job really appreciate the speed and the reliability. Normally if I had gone to a Chevy or GMC department I would’ve wasted two hours. Just trying to get my oil change again thank you for your services. More

by SCJENSEN42 Verified Customer Verified Customer

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pleasant helpful know their business does not try to push extra serve that may be needed extra serve that may be needed More

by VIGERFROG Verified Customer Verified Customer

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I had a very good experience with Hawk Ford of St. Charles. They picked up my car directly from my house, provided me with a free loaner vehicle during the repair, and then delivered my car back to me Charles. They picked up my car directly from my house, provided me with a free loaner vehicle during the repair, and then delivered my car back to me when the work was completed. The whole process was fast, easy, and very convenient. They also handled everything with the insurance company efficiently, without delays or unnecessary complications. So far the repairs look very well done, and communication throughout the process was clear and professional. Excellent customer service and a very customer-oriented experience. Highly recommended. More

by ED79 Verified Customer Verified Customer

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Everything OK. ..just hope you don't need service in the winter as the sitting space next to service area is usually very chilly...not well heated for 75+ old people ..just hope you don't need service in the winter as the sitting space next to service area is usually very chilly...not well heated for 75+ old people to sit in while waiting for service completion...HA! I an serious! More

by NETIZENSJZ Verified Customer Verified Customer

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I was very satisfied with customer service provided with my recent interaction. I will come back. my recent interaction. I will come back. More

by KRISTINMKRUEGER Verified Customer Verified Customer

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Nice people and always polite and respectful to the customers. Never an issue at Ford. customers. Never an issue at Ford. More

by NICKJULIANO67 Verified Customer Verified Customer

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Was contacted for a recall. Made appointment and there was no recall. Wasted my time Made appointment and there was no recall. Wasted my time More

by TEDBERGESON52 Verified Customer Verified Customer

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Work was excellent and on time. I would also recommend Hawk Ford service to anyone. I would also recommend Hawk Ford service to anyone. More

by JEFFK9 Verified Customer Verified Customer

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Their pick up service was great and had the vehicle back within of hours of fixing the recall. within of hours of fixing the recall. More

by DP362 Verified Customer Verified Customer

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Love the pick-up and drop off service. I perfectly fits into my busy day I perfectly fits into my busy day More

by Keith Olinger Verified Customer Verified Customer

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