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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,867 Reviews

1,868 Reviews of Hawk Ford of St. Charles - Service Center

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June 08, 2023

Very easy drive in service! Steve knows what he's doing and makes the process quick and painless More

by jeff_carpenter72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

June 01, 2023

All great in every respect. See u all again very soon. Thanks much once again! More

by PAUL.DISPENSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Hawk Ford of St. Charles responded

Hello Paul, thank you for taking the time out of your day to tell us about your experience. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 01, 2023

Josh Grant had outstanding customer service. He was personable, helpful, and very knowledgeable! It was a joy to watch him interact with other customers, you can tell he really loves what he doe More

by TIFFANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Hawk Ford of St. Charles responded

Hi Tiffany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

June 01, 2023

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by NICOLEFABER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Jun 05, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

June 01, 2023

Professional, efficient and courteous. Explained everything and communicated very well. Updated me on repair and timeframe. More

by Mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
Jun 05, 2023 -

Hawk Ford of St. Charles responded

Hello Mick, thank you for taking the time out of your day to tell us about your experience. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

June 01, 2023

Attentive, fast and friendly service. While they were unable to replicate the errors, they offered advice if the errors occur again. More

by LAMARLEE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Hawk Ford of St. Charles responded

Hello, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

May 30, 2023

Connor works on behalf of the client. He listens to the described 'ailments' and suggests a plan of addressing what is actually needed. Absolutely appreciate his explaining what is disco More

by FREMONTOPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Jun 01, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

May 29, 2023

wish you had better chairs in waiting area, also car washed when work has been completed More

by kengriesemer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Please contact our Customer Care Manager, Jessica Vida at 630-584-1830 and we will do our best to make this better. We hope to hear from you soon.

May 27, 2023

Outstanding service and always kept updated on whaT was going on and didn't try to up sell. I would go back there all the time. More

by lshields1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not sure of name of gentleman that helped us., Brett Howard, Steve Donovan, Connor Brown
May 31, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

Apr 13, 2025 -

lshields1242 responded

Great job as always. I really like the pick up and drop off. Thanks again

May 26, 2023

It was great. They want me to write 15 words. So I’ll say again, “it was great” More

by ROBERTANDCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
May 29, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving us a review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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