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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,875 Reviews
Call Service Center (630) 384-9905

1,875 Reviews of Hawk Ford of St. Charles - Service Center

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March 29, 2023

Service manager was great. Very clean and very friendly staff. I appreciated their honesty and professionalism. More

by ANTHONYP9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Ford of St. Charles! .

March 29, 2023

The Service writer resolved an issue and took care of client expectations. Challenges sometimes arise and it's nice to see a quick resolution. thank you More

by PD6964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Steve Donovan
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Mar 29, 2023 -

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 29, 2023

As usual, I received outstanding service from a trusted source, and the sales staff made for a pleasant visit. More

by GARYSTEVENS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 25, 2023

Steve was fabulous! He kept us informed every step of the way… he was friendly and knowledgeable! Great experience! More

by LINDAWICKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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Mar 28, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

March 24, 2023

The dealership did a good job taking care of the recall on my Ford Bronco. More

by DCMUTH0503
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 24, 2023 -

Hawk Ford of St. Charles responded

Hi Don! Thank you for the review, glad to hear everything went great with the recall! We appreciate your business! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

March 24, 2023

The Commercial Service department work well in providing all our needs and will use them again. More

by JIM@COMPLETESSLTD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy in Commercial Service
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Mar 27, 2023 -

Hawk Ford of St. Charles responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 24, 2023

Flexible with appointments and excellent availability, excellent service, helpful and polite staff and fast service More

by SERINO.GIUSEPPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Hawk Ford of St. Charles responded

Hi Serino, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

March 18, 2023

Quick service. Made appointment. Got me in and out without any problems. Will always make an appointment. More

by ALUZIN062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 21, 2023 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2023

Lily is amazing to work with! We had a deadline to meet and they pulled it off for us! More

by Kleach71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Bisbikis
Report | Print
Mar 21, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

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