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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,920 Reviews
Call Service Center (630) 384-9905

1,920 Reviews of Hawk Ford of St. Charles - Service Center

Sort by
March 31, 2023

New to owning a Ford F150 Lariat and since I purchased it in early 22 and i been coming to Hawk Ford in St Charles for service. Everyone there is Awesome to work with, however, Steve Scaub is the service gu More

by DHORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 30, 2023

Confirmed appointment, started ahead of schedule, called when job was finished and washed my car ahead of pickup. More

by ABBYMORIARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2023 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

March 30, 2023

Excellent service manager responsiveness. The service (s) done will take some time to determine if they are long-lasting. So far, so good. More

by GJFRANTZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron ? The "shuttle" driver?:: You should note that asking about quality of work may take some time to answer accurately
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Apr 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Excellent customer service in service department. Will definitely take my car there again for maintenance More

by JUDYSOMMERS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the gentleman that helped me
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Very on top of things. Would use them again and recommend them to my friends More

by NEWMOM22003
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

March 29, 2023

Service manager was great. Very clean and very friendly staff. I appreciated their honesty and professionalism. More

by ANTHONYP9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Ford of St. Charles! .

March 29, 2023

The Service writer resolved an issue and took care of client expectations. Challenges sometimes arise and it's nice to see a quick resolution. thank you More

by PD6964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Steve Donovan
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Mar 29, 2023 -

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 29, 2023

As usual, I received outstanding service from a trusted source, and the sales staff made for a pleasant visit. More

by GARYSTEVENS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Mar 31, 2023 -

Hawk Ford of St. Charles responded

Hi, We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 25, 2023

Steve was fabulous! He kept us informed every step of the way… he was friendly and knowledgeable! Great experience! More

by LINDAWICKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
Report | Print
Mar 28, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

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