Hawk Ford of St. Charles - Service Center

I brought my car in for servicing of 2 Ford recalls under warranty and I asked for a vehicle inspection as well. Throughout the process, I was informed via text with video of my vehicle from the technician w warranty and I asked for a vehicle inspection as well. Throughout the process, I was informed via text with video of my vehicle from the technician working on my car, as well as advised by phone from Monique in the service department. All my questions were thoroughly answered. I had additional items serviced beyond the warranty and I am very happy with the work completed. I'll definitely be back. More

The staff and service were out of this world! I even was surprised when the cost came out less than expected. Will use them again. I even was surprised when the cost came out less than expected. Will use them again. More

Connor does a great job in representing your dealership . He knows warranties and handles the customer in a positive way . He knows warranties and handles the customer in a positive way More

Always great service with friendly, knowing staff. Usually in Quick Lane and alway out in less than an hour. Love it! Usually in Quick Lane and alway out in less than an hour. Love it! More

I’ve had my truck serviced here three times now and each was a great experience. Very friendly advisors and they take the time to run through what was done and do a high quality job. I didn’t buy my truck was a great experience. Very friendly advisors and they take the time to run through what was done and do a high quality job. I didn’t buy my truck here, but my next one will be from Hawk Ford More

Salesman Eric was awesome with helping purchase my new 2019 Ford Ecosport and going over everything with me 2019 Ford Ecosport and going over everything with me More

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Very friendly and easy to work with. Matched and beat competitive tire prices. I will return. Matched and beat competitive tire prices. I will return. More

They are true professionals and stress customer service throughout their time with each customer. Steve is just outstanding with his demeanor and always provides confidence in his responses leaving most throughout their time with each customer. Steve is just outstanding with his demeanor and always provides confidence in his responses leaving most customers feeling that their needs are being addressed promptly and properly. I can not say enough of the way in which Hawk Ford responds to all in a positive way. I would highly recommend them if you are looking for great service and a responsible car dealership More

Monique was my contact person. She was wonderful she listened, conveyed the issue to the mechanic and my issue got resolved. This was the 3rd time taking our expedition in for this She was wonderful she listened, conveyed the issue to the mechanic and my issue got resolved. This was the 3rd time taking our expedition in for this problem (once with another shop, and 2nd time at Hawk in St. Charles) the first two times the hard shift into 4th gear was not able to be reproduced by the team, so it was awesome that the issue presented itself this time and was addressed. Monique was excellent at keeping me informed at what was happening and explaining everything. More