Hawk Ford of St. Charles - Service Center

Again, I can always count on Steve Staub getting the repair job done! I can always count on him for service. repair job done! I can always count on him for service. More

I found the service dept was very professional and informative. The tech did a full inspection of my vehicle over and above the oil change, recall notice and brake problem that I brought the vehicle informative. The tech did a full inspection of my vehicle over and above the oil change, recall notice and brake problem that I brought the vehicle in for service. Due to weather delays my vehicle was left at the dealership for extended period of time awaiting the delivery of the brake booster pump for my car. All the while Monique kept in touch with me and contacted me upon completion of the work when my car was ready to be picked up. More

Gentlemen were very concerned about my description of a leak and will continue to monitor if there is a problem leak and will continue to monitor if there is a problem More

Took our 1 year old truck with 650 miles on it in for service because it would not go into gear. The truck was sent in on 12/12, it wasn’t finished until 1/5 2022. It sat on the lot and didn’t even get l service because it would not go into gear. The truck was sent in on 12/12, it wasn’t finished until 1/5 2022. It sat on the lot and didn’t even get looked at until 1/2/23, even after multiple phone calls and being told it was next in line weeks prior. Once they got it in I was told that the work wasn’t covered under warranty either More

The staff was polite, and the work was done in a reasonable time. I got called when it was ready for pickup and had extra work done under their recommendation. Overall very happy. reasonable time. I got called when it was ready for pickup and had extra work done under their recommendation. Overall very happy. More

Awesome customer service turn around recently ! Great service !updated on a regular basis they call you and you don’t have to call them ! Great service !updated on a regular basis they call you and you don’t have to call them ! More

Hawk Ford of St. Charles did a great job in servicing my car. Connor Brown was very efficient and great to work with. I had a very good experience at Quick Lane. Charles did a great job in servicing my car. Connor Brown was very efficient and great to work with. I had a very good experience at Quick Lane. More

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about my vehicles. It has to be done right! No problem with the Quick Lane and Tech;Sweet Htoo. Thanks.. More

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. Reliable and they never let me down. Will take all my cars here for the quick lane services. More