Hawk Ford of St. Charles - Service Center

Connor does a great job in representing your dealership . He knows warranties and handles the customer in a positive way . He knows warranties and handles the customer in a positive way More

Always great service with friendly, knowing staff. Usually in Quick Lane and alway out in less than an hour. Love it! Usually in Quick Lane and alway out in less than an hour. Love it! More

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Monique was my contact person. She was wonderful she listened, conveyed the issue to the mechanic and my issue got resolved. This was the 3rd time taking our expedition in for this She was wonderful she listened, conveyed the issue to the mechanic and my issue got resolved. This was the 3rd time taking our expedition in for this problem (once with another shop, and 2nd time at Hawk in St. Charles) the first two times the hard shift into 4th gear was not able to be reproduced by the team, so it was awesome that the issue presented itself this time and was addressed. Monique was excellent at keeping me informed at what was happening and explaining everything. More

Very friendly and easy to work with. Matched and beat competitive tire prices. I will return. Matched and beat competitive tire prices. I will return. More

They are true professionals and stress customer service throughout their time with each customer. Steve is just outstanding with his demeanor and always provides confidence in his responses leaving most throughout their time with each customer. Steve is just outstanding with his demeanor and always provides confidence in his responses leaving most customers feeling that their needs are being addressed promptly and properly. I can not say enough of the way in which Hawk Ford responds to all in a positive way. I would highly recommend them if you are looking for great service and a responsible car dealership More

The service was great and fast the service manager Steve kept me informed through the whole process couldn't be happier kept me informed through the whole process couldn't be happier More

Eric was fantastic, thank you, Jenny Hunt We appreciate all aspects of his care, thank you all aspects of his care, thank you More

Only brought in the camper for an oil change. Asked to have the tires inflated up to the stated required amount-this wasn't done. While I have no proof the oil change was completed, the usage met Asked to have the tires inflated up to the stated required amount-this wasn't done. While I have no proof the oil change was completed, the usage meter was set back to 100% available. More

Fantastic…very professional. great to deal with.Brett and Kathy really were great to deal with. great to deal with.Brett and Kathy really were great to deal with. More