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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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December 21, 2022

I can not say kind words about the staff in your Service Department. I felt that Steve went above and beyond when I recently had my car in for service. The service department is one of the main reasons I, More

by KARIN727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

December 21, 2022

The staff was friendly. The service department was very nice and knowledgeable. We will come back. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rocio, Brett Howard, Steve Donovan
Dec 22, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2022

No complaints. I did not have to wait long to get service. The associates were friendly and respectful. More

by gfkosowsk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Dec 20, 2022 -

Hawk Ford of St. Charles responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for your business, we appreciate you as a Hawk customer!

December 19, 2022

Eric S was so helpful in the whole process of ordering and receiving my new car! So thankful for all his help More

by ZAIRAMONDRAGON
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

December 17, 2022

When I called to make my appointment I was greeted with a friendly service person who informed me that I did not need to worry about me trying to find a time to bring my truck in, they would come to my house More

by JKOSELKA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unfortunately I for got her name
Dec 19, 2022 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

December 17, 2022

Service department is been very bad No return call and work not performed tjis had been reoccurring multiple times More

by DAN@DAURELIOENTERPRISES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Donovan
Dec 20, 2022 -

Hawk Ford of St. Charles responded

Hi Dan, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I understand you had to pick your vehicle up last Friday after the diagnosis was complete and we were unable to complete the work. Can you give me a call at 630-584-1800 ext. 830 when you have a chance? I'd like to get a little more information from you so that we can work on a resolution! Thank you, Jessica Vida 630-584-1800 ext. 830

December 16, 2022

Thank you for the loaner car when my truck was in for repair. The check engine lite is back on again (4th time),it has been almost a week since it has been in the shop. The cold weather was going to be t More

by CLARK.NIKKI1
Recommend Dealer
No
Employees Worked With
Steve Donovan
Dec 19, 2022 -

Hawk Ford of St. Charles responded

Hi Rich! I'm so sorry that your vehicle is still not repaired. The Service Director is aware that you will be coming back in - please let me know if there is anything else I can do for you at this moment. Jessica Vida Hawk Ford of St. Charles 630-584-1800 ext. 830

December 15, 2022

The service was absolutely AMAZING! !! My advisor Joey Anderson was superior. He communicated every step of the way about my vehicle and what was happening. I was so impressed by my te More

by Kelly Disera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Hawk Ford of St. Charles responded

Hi Kelly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

December 15, 2022

Excellent and prompt service stopping in without an appointment for low tire air pressure with no charge. Several days later, with appointment for a checkup before winter, my car was in good shape. More

by JOY.LARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

December 13, 2022

Service department is always very welcoming they are accommodating and they will go above and beyond to make sure everything is in good working condition. More

by REZURII99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t not remember his name specifically but I will commend all of Service for doing a good job.
Dec 15, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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