Hawk Ford of St. Charles - Service Center

Service was extremely quick and setting an appointment was easy. I would definitely recommend servicing your vehicle here. However, the pricing online was misleading. When setting an appointment it says was easy. I would definitely recommend servicing your vehicle here. However, the pricing online was misleading. When setting an appointment it says the price for the works package is 39.99. When I paid my total was approximately $71. I was told the 39.99 only covered labor and that the 6 quarts of oil and filter were charged separately. That was extremely misleading and I was frustrated with that aspect. More

Very pleased with the advice I was given to replace my tires. Very happy with the service. tires. Very happy with the service. More

The service was great and kept updated in progress of the car, and friendly people car, and friendly people More

Service manager Steve was courteous, kept me informed. made sure I was satisfied Nice facility. made sure I was satisfied Nice facility. More

Great Dealer Everyone is very Nice Ther Brett the Truck is the Truck Service Manager. Super Nice Guys. They did a Great Job on a Snowy Day is the Truck Service Manager. Super Nice Guys. They did a Great Job on a Snowy Day More

Estoy muy contento con mi nueva camioneta gracias a tomas que me ayudo mucho 5 estrellas para el que me ayudo mucho 5 estrellas para el More

Great staff - in and out quickly. Gave me estimate on another service that I may need soon. Gave me estimate on another service that I may need soon. More

The dealership was clean and close to where I live. The people who work there are polite and make the experience nice. The people who work there are polite and make the experience nice. More

Hawk Ford went above and beyond to make sure my vehicle was fixed. I was still having issues after the first repair, so they sent someone out the next day to pick up my vehicle to have it looked at again. was fixed. I was still having issues after the first repair, so they sent someone out the next day to pick up my vehicle to have it looked at again. They fixed it, and even brought it back to my house with no charge. I am blown away by the level of service. More

We generally take our vehicles up to Wauconda because they are long time and very good friends of ours. However, with the bad weather and the dire need for my vehicles oil change Hawk auto is definitel they are long time and very good friends of ours. However, with the bad weather and the dire need for my vehicles oil change Hawk auto is definitely a contender. I am very pleased to say that I was treated like gold from the moment I drove my Escape into the service area. Friendly, friendly staff. That is so important! Helpful, knowledgeable, kind and courteous. Connor was absolutely a gentleman in helping me with my concerns other than the oil change and inspection. They kindly dropped me off at my chiropractors office and even picked me up when I was done. Very very courteous, very enjoyable people to work with. Keep up the great work all and remember, no matter how difficult us customers can be to work with at times, KEEP smiling anyway. The difference is amazing. thank you and I will be back, you had me at smile one. Ps. I do not remember the names of all I worked with but all of you get five stars from me. More