Hawk Ford of St. Charles - Service Center

I had a problem with my car and they fixed it in no time. And i haven't had a problem with it since them And i haven't had a problem with it since them More

Connor and the service team did an excellent job with the vehicle and explained all of my options. vehicle and explained all of my options. More

Great fast service. I only bring my cars to Hawk Ford . They use genuine Motorcraft oil. I only bring my cars to Hawk Ford . They use genuine Motorcraft oil. More

They were very personable. A part broke when they were repairing a safety recall and they repaired it at no charge very happy with that A part broke when they were repairing a safety recall and they repaired it at no charge very happy with that More

Seemed a little slow for just an oil change. They were busy, but seating area seems small for people waiting. They were busy, but seating area seems small for people waiting. More

It took over 1 1/2 hours for an oil change and replace cabin filter. I felt I fell through the cracks of the service department. I did reserve a service appointment but advisor could not locate it. They cabin filter. I felt I fell through the cracks of the service department. I did reserve a service appointment but advisor could not locate it. They did give a $5 off my bill for my time. More

Super quick and very courteous! Great experience! I will be bringing both mine and my wifes car back in the future. Great experience! I will be bringing both mine and my wifes car back in the future. More

My oil maintenance light was not reset. I was told my power steering was leaking but fluid levels were fine. I took for second opinion and was told power steering was not leaking. No menti I was told my power steering was leaking but fluid levels were fine. I took for second opinion and was told power steering was not leaking. No mention was made regarding tires approaching replacement need but than after visit I received email indicating I needed to schedule appointment for them. We have always been highly satisfied with Hawk service so I will return and hope this was a one time issue. More

Steve was helpful, friendly and honest. He was able to take in our car the same day we called. He made me feel that we were important. He took the.time to explain to us what the car He was able to take in our car the same day we called. He made me feel that we were important. He took the.time to explain to us what the car needed and answered our questions More