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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,883 Reviews
Call Service Center (630) 384-9905

1,883 Reviews of Hawk Ford of St. Charles - Service Center

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November 18, 2022

Worst customer service I ever experienced. I would not trust the service department as they do not stand behind their work. More

by MTOLSON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case, Steve Donovan
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Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi Mike, Thank you so much for taking the time to talk with Molly on the phone today. As she mentioned, we apologize for any miscommunication during your time in our service department, we do absolutely stand behind our work and value each and every customer! With your vehicle specifically, if the fuel was not the entire issue, we had no way of moving forward without addressing the fuel issue first, as Molly explained. If there is anything else I can personally do to assist you, or Molly, feel free to give us a call. Thank you in advance! Jessica Born Guest Experience Manager 630-584-1800 ext. 830 Molly Huerta Guest Experience Manager 630-584-1800 ext. 834

November 18, 2022

My husband drove my car and noticed a bad bearing. Called Steve in service. Got in and out that day. Very accommodating More

by MARYBROWN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Thank you for your business, we appreciate you as a Hawk customer!

November 17, 2022

Went in with a coupon for brakes and they called and said they wouldn’t honor that coupon cost because the advertisement department made a mistake and that wasn’t the correct cost and going from $180 to $440 More

by STEPHENS.SAMANTHA335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi Samantha, My name is Jessica, I am a Manager at Hawk Ford of St. Charles. I wanted to personally reach out and apologize for any confusion caused during your recent visit. The coupon you are referring to for the complete brake service is designed to deep clean/resurface brakes when that is an option! It does not cover the cost of new brakes- which based on your RO, I can see that we advised that you needed new front brakes. When you have a second, would you please give me a call at 630-584-1800 ext. 830? Thank you in advance, I look forward to speaking with you! Jessica Vida Guest Experience Manager Hawk Ford of St. Charles

November 17, 2022

It was a good experience, no hassle and friendly. ghgggg ggggg gggggg ghgggg ghg hhh More

by kodiak318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

November 16, 2022

Coupon was misleading, total bait and switch, no communication. Came in with a bill 3 times higher than expected More

by GSMDAN
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Brown
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November 16, 2022

I would only take my vehicles to hawk Ford the service department is the best and Steve is always very helpful and I always get my truck on time More

by TCMSJANITORIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 15, 2022

Very accommodating, efficient and professional. I look forward to using their service department again in the future. More

by WILLUWEIT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

November 13, 2022

Drop off easy and quick, service done and completed quickly. Ecellent service, well Done, thank you More

by CLARK.NIKKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Nov 19, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 13, 2022

The service center and people were excellent. They performed the service I requested in the time agreeded upon. There was still an problem after I left that they didn't resolve but they did try. More

by PCPAL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
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Nov 19, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2022

Very pleasant and timely as expected Thank you in and out within the time projected More

by CPAJATHM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia Huerta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

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