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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,920 Reviews
Call Service Center (630) 384-9905

1,920 Reviews of Hawk Ford of St. Charles - Service Center

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November 17, 2022

Went in with a coupon for brakes and they called and said they wouldn’t honor that coupon cost because the advertisement department made a mistake and that wasn’t the correct cost and going from $180 to $440 More

by STEPHENS.SAMANTHA335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi Samantha, My name is Jessica, I am a Manager at Hawk Ford of St. Charles. I wanted to personally reach out and apologize for any confusion caused during your recent visit. The coupon you are referring to for the complete brake service is designed to deep clean/resurface brakes when that is an option! It does not cover the cost of new brakes- which based on your RO, I can see that we advised that you needed new front brakes. When you have a second, would you please give me a call at 630-584-1800 ext. 830? Thank you in advance, I look forward to speaking with you! Jessica Vida Guest Experience Manager Hawk Ford of St. Charles

November 16, 2022

Coupon was misleading, total bait and switch, no communication. Came in with a bill 3 times higher than expected More

by GSMDAN
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Brown
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November 16, 2022

I would only take my vehicles to hawk Ford the service department is the best and Steve is always very helpful and I always get my truck on time More

by TCMSJANITORIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

November 15, 2022

Very accommodating, efficient and professional. I look forward to using their service department again in the future. More

by WILLUWEIT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

November 13, 2022

Drop off easy and quick, service done and completed quickly. Ecellent service, well Done, thank you More

by CLARK.NIKKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Nov 19, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 13, 2022

The service center and people were excellent. They performed the service I requested in the time agreeded upon. There was still an problem after I left that they didn't resolve but they did try. More

by PCPAL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Howard
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Nov 19, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 11, 2022

Very pleasant and timely as expected Thank you in and out within the time projected More

by CPAJATHM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amalia Huerta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

November 10, 2022

Service was great. All the work done on my car was done in a timely manner and I was very satisfied with everything that was done to my vehicle. Thank you so much for y More

by CAPT.LOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
Report | Print
November 05, 2022

Satisfied with repairs and cost will definitely be back again next time I need service More

by blucobra76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Brett Howard
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Nov 11, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 05, 2022

Very polite people and knowledgeable very fest service. Waiting room very cozy,you can feel like home. More

by LEOKADIARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio, Steve Donovan
Report | Print
Nov 10, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Thank you for your business, we appreciate you as a Hawk customer!

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