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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,881 Reviews
Call Service Center (630) 384-9905

1,881 Reviews of Hawk Ford of St. Charles - Service Center

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August 30, 2022

Always brink my vehicles to Hawk. I like the fast lane oil change. Nice staff and convenient location. I like that you can watch them work on your vehicle. More

by FSMOGURJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 02, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you again for your business, we appreciate you as a Hawk customer!

August 30, 2022

Pleasant and knowledgeable personnel. Attempted to answer all my concerns and followed up to see if I was satisfied. More

by JPAROTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan, Connor Brown
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Sep 02, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thank you again for your business, we appreciate you as a Hawk customer!

August 29, 2022

Quick lane is friendly and fast. Service department goes above and beyond with honesty and reasonable prices. More

by PETROVICTONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Donovan
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August 27, 2022

Steve is the best guy every time I come into the service department he helps me and is always pleasant it has all the answers More

by TCMSJANITORIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

August 27, 2022

Steve Schaub consistently runs a service department that is forward with information and are professional at all times. Have been bringing my trucks here for years More

by jkgrossi0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Aug 30, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you again for your business, we appreciate you as a Hawk customer!

August 27, 2022

Took my F150 in for a full service synthetic oil change. Previously the tires were rotated and brakes checked. Not this time. When I inquired after the service, I was told I didn't request the tire totation More

by STEVE@MATTHEWERICKSONJEWELERS.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Aug 31, 2022 -

Hawk Ford of St. Charles responded

Hi Steve, My name is Jessica, I am part of our Management team here at Hawk Ford of St. Charles. I would like to apologize that your tires were not rotated and your brakes were not checked. I would also like to offer you a complementary Pick-Up and Delivery so that we can take care of those items as a courtesy to you. To book this VIP appointment, please call me directly at 630-584-1800 ext. 830. I look forward to hearing from you, and again, I apologize for the error. Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

August 27, 2022

Good fast service would definitely go back and get my vehicle serviced honest work good customer service More

by fillybert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 30, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2022

Took all day to do front brakes. I already spoke to someone about this but you're asking me again. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rocio
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Aug 30, 2022 -

Hawk Ford of St. Charles responded

Hi Joe, thank you for talking off-line with me. I just called and left you a voicemail, could you please call me when you have a chance? My direct line at the Dealership is 630-584-1800 ext. 830. Thank you! Jessica Born Guest Experience Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

August 26, 2022

Service was quick. The tech was professional. The experience was above average. Glad to be with Hawk More

by DEPADOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Hawk Ford of St. Charles responded

Hello there! Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

August 26, 2022

Always prompt and courteous service. eat to get an appointment and always great service. Highly recommend! More

by pidgiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Case, Steve Donovan
Report | Print
Aug 29, 2022 -

Hawk Ford of St. Charles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Ford of St. Charles! Thank you for your business, we appreciate you as a Hawk customer!

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