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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,864 Reviews
Call Service Center (630) 384-9905

1,864 Reviews of Hawk Ford of St. Charles - Service Center

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July 07, 2022

Quick and professional service in and out with 2 vehicles in about 2 hours both in for oil changes at separate times with one recall More

by Bradddavis
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer!

July 07, 2022

I Have Always had excellent and courteous service at Quick Lane and the Service Dept. More

by JCOSEK20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you for your business, we appreciate you as a Hawk customer!

July 02, 2022

Came in for an oil change, two days later battery dies called hawk ford to ask if battery was checked during oil change it was and it passed. Spoke with manager and was told nothing can be done. I am disa More

by KEENO17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Aug 03, 2022 -

Hawk Ford of St. Charles responded

Hello, thank you for your review. I privately messaged you requesting you give me a call so I could help get to the bottom of what happened during your service visit, but I have not heard back. When you have a chance, could you please call me at 630-584-1800 ext. 830? This is Jessica, I am the Customer Relations Manager @ Hawk Ford of St. Charles. I look forward to your call. Jessica Born 630-584-1800 ext. 830

July 01, 2022

I was extremely impressed with how efficient and professional the service team was from start to finish. More

by CKDECOSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Case
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 30, 2022

Great service team work. I would highly recommend your dealership and service department. Very clean facility. More

by JFK1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amalia Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the recommendation, and your business, we appreciate you as a Hawk customer!

June 30, 2022

The staff is pleasant and very helpful. They made everything from scheduling to pick up easy. I would definitely recommend Hawk Ford to everyone. More

by HOWARD.BELCHERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Howard
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi Howard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

June 29, 2022

Helpful, pleasant service. I have all of my maintenance done at Hawk Ford. Check them out for yourself. More

by PICLOGALLO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Case, Steve Donovan, Connor Brown
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 28, 2022

Very polite, they explained everything to me. I had an amazing experience, and I will exclusively be going here from now on! More

by NATALIAWADE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 28, 2022

They are all very pleasant and helpful! Steve the service manager is wonderful. We have 2 Escapes and love them. More

by SCITEACH29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

June 26, 2022

I was impressed withe facility and the way i was welcomed and the their prompt attention to my car. Am really satisfied and i will continue to bring my car for checking. More

by OLUMIDEAJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

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