Hawk Ford of St. Charles - Service Center

I needed to call to get updates on my car. The service tech did not provide any information as to why my car needed a new engine. Luckily it was covered over the warranty. Just very difficult The service tech did not provide any information as to why my car needed a new engine. Luckily it was covered over the warranty. Just very difficult to communicate with the service team. More

The staff was professional and engaged. I think a complimentary car wash would be a bonus. I have had a couple of Honda and many Acuras. Each time I bring them in for service to a dealer th I think a complimentary car wash would be a bonus. I have had a couple of Honda and many Acuras. Each time I bring them in for service to a dealer they do a full clean, wipe and vacuum. I currently have a 2007 Acura and each time I go in they treat it like a new vehicle. It leaves a lasting impression. I have been a non-stop Acura / Honda owner since 1994. I have also had BMW's and Mercedes and they all provide a cash, wipe and vacuum as part of their service. Just a suggestion. More

Appointment was at 11;00 am. At 11;40 asked why my car had not yet been looked at. Shortly after that they inspected the car. Inspection took 10 minutes. Was able to leave after At 11;40 asked why my car had not yet been looked at. Shortly after that they inspected the car. Inspection took 10 minutes. Was able to leave after that. More

Many thanks to Chris the mechanic for finding the small antifreeze leak, and to Steve Staub for getting all the parts I needed for the fix. antifreeze leak, and to Steve Staub for getting all the parts I needed for the fix. More

Kind and patient with a senior citizen. They do not have any issues with explaining things including what a service will cost. Overall have never had any problems with the service department They do not have any issues with explaining things including what a service will cost. Overall have never had any problems with the service department More

It was very good, I really appreciate the thoroughness to check my truck over for ever. check my truck over for ever. More

Great customer service. With no appointment they got me in and out quickly. Well done With no appointment they got me in and out quickly. Well done More

I was told certain things and none of those things I was told were true I feel like everything I was told was a lie it should not take 40 days to change an airbag recall told were true I feel like everything I was told was a lie it should not take 40 days to change an airbag recall More

Great customer service! Very friendly and helpful service! The waiting room was very comfortable and clean. All in all, an excellent appointment! Great job ford! Very friendly and helpful service! The waiting room was very comfortable and clean. All in all, an excellent appointment! Great job ford! More

Employees were extremely nice and the customer service was excellent. One of the best Ford dealerships I’ve visited. was excellent. One of the best Ford dealerships I’ve visited. More