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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,862 Reviews
Call Service Center (630) 384-9905

1,862 Reviews of Hawk Ford of St. Charles - Service Center

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June 18, 2022

Kind and patient with a senior citizen. They do not have any issues with explaining things including what a service will cost. Overall have never had any problems with the service department More

by larryabenoit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2022

Great customer service. With no appointment they got me in and out quickly. Well done More

by Jennifersav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 16, 2022

It was very good, I really appreciate the thoroughness to check my truck over for ever. More

by Cruezer2X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 15, 2022

I was told certain things and none of those things I was told were true I feel like everything I was told was a lie it should not take 40 days to change an airbag recall More

by GLENNE7837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jun 22, 2022 -

Hawk Ford of St. Charles responded

Glenn, Thank you for taking my call and taking time out of your day to explain in detail what happened during your recent Dealership experience. I really appreciate you providing me with insight so that we can ensure these issues get resolved so they do not happen again. As discussed, I will be emailing you soon and I look forward to seeing you during your next service visit! Have a wonderful evening, Jessica

June 13, 2022

Employees were extremely nice and the customer service was excellent. One of the best Ford dealerships I’ve visited. More

by BHRGAVNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 13, 2022

Great customer service! Very friendly and helpful service! The waiting room was very comfortable and clean. All in all, an excellent appointment! Great job ford! More

by ROXY1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 12, 2022

IN and out quickly. Excellent customer service. Fair pricing for services. Comfortable waiting area. Kudos! More

by MSAINSURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 10, 2022

Service work was done promptly and the personnel were friendly. The curtesy ride back home and pick up after servicing was completed was very nice. More

by CLYDEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 08, 2022

It was easy to get an appointment, and my car was taken care of thoroughly and efficiently. More

by KSTIPATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

June 07, 2022

Very helpful and quick service. I would recommend to any who’s looking for service on their veh. More

by USAF32nd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thanks again for the recommendation, and your business, we appreciate you as a Hawk customer!

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