Hawk Mazda

Technician’s curtesy inspection is a bit of xxxxxxxx. For number one, I had two brand new tires installed that were on the front rims. He shows 5/32 tread all the way around, and has all tires in the m For number one, I had two brand new tires installed that were on the front rims. He shows 5/32 tread all the way around, and has all tires in the middle range of needing replaced. News flash, brand new tires installed seven days prior to service appointment would be at around 9/32 and not be showing replacement. Discount Tire, had the two existing tires at 7/32 the week prior. Also had the antifreeze/coolant listed as needing changed soon. The coolant was changed within the last 7,000 miles and only was in the car for about seven months. I appreciate a curtesy inspection, but not at the expense of made up xx to increase the profits of your dealership. That dishonesty will force me to distrust your establishment, and cause me to steer clear of it going forward. Thank you. More

Professional and friendly service. Honest and informative. We always feel taken care of at Hawk Mazda. informative. We always feel taken care of at Hawk Mazda. More

Danny made the process so quick and easy. It was a pleasure working with him. pleasure working with him. More

Awesome customer service from the salesman to the service department. I am so impressed with them and their product I purchased two cars from them. department. I am so impressed with them and their product I purchased two cars from them. More

Everyone was great! So friendly and willing to help. I definitely recommend to everyone!! Thank you definitely recommend to everyone!! Thank you More

The sales staff were very helpful and made the process of buying a car easy. buying a car easy. More

I always am treated so well and given all the information regarding my car. I love Hawk Mazda. regarding my car. I love Hawk Mazda. More

James is Outstanding, he took very good care of us. Would recommend James to all our friends. Would recommend James to all our friends. More

Everyone at Hawk Mazda was wonderful. They made my first 'solo' car purchase so easy and enjoyable. I can't wait to work with them again! 'solo' car purchase so easy and enjoyable. I can't wait to work with them again! More

I shopped 8 Mazda dealerships before finding Hawks Mazda. Every one had multiple CX-5 models in stock, same year, same config, same color (nothing unique). I was willing to pay LIST price. My only require Every one had multiple CX-5 models in stock, same year, same config, same color (nothing unique). I was willing to pay LIST price. My only requirement: I wanted to buy a car ASAP. I was PAINFUL (until I found Hawks Mazda & met up w/ James Wolff in sales). My tolerance for BS hit an all time high going through the process. Every other dealer, multiple Napletons, Crystal Lake, Biggers, Elgin, etc. all lived up to the same lame stereotype - no follow-up, unprofessional (in every sense), games, & a a mix of either high-pressure or ‘could not care less’ attitude. Although I’ve always told me kids NOT to buy-in to stereotypes, I figured Chicagoland’s Mazda dealers were going to prove me wrong, Fortunately, I found Hawks Mazda before eating my words. Every touch point, from the first email, to the follow-up call, the email exchange (w/ cool video featuring the specific car I was interested in), to the meeting, test drive, F&I buying process, the intro to the Service team, to the thoughtful follow-up, all of it was flawless. After wasting my time getting frustrated with multiple Napletons (different brothers) & Biggers & Schaumburg & Elgin, I almost gave up & told my kids we were going to wait another 6 months before trying again. Fortunately, I found James & Hawks & drove 90+ minutes away to buy a car. James was the consummate professional: he listened to my requirements, my timeline, my budget, my concerns, & he went out of his way to ensure I was comfortable throughout the process, teaching me about the car, the differences with other models, making sure that I understood all the variables, & most importantly, that every aspect met my needs. James didnt treat me like a “transaction”. He was more like a trusted consultant who appreciated that this was a big decision & he went out of his way to make me comfortable investing in an expensive car (that was also incredibly safe & well stocked with options) for 2 teenagers. Because I had a long commute to Hawks, & even though I showed up on James’ day off, he came into work to help me complete the purchase! His day off! He was happy to help, he was gracious, & WHEN (not if) I buy another car - it will be a Mazda, I will buy it from Hawks, & James will be “my guy”. This was a month ago & I unfortunately can’t remember the name of the F&I manager, but he was a seasoned pro. NO games, just brass tax, “here are a few options that seem to align with your requirements, here’s how they differ, how can I help?” I was stunned. My guard was up, & although I was expecting the squeeze, the upsell, the pressure, none of that happened. Instead, it was “How can I help you buy this car & feel good about it?” It was just EASY and FAST. It was such a good experience, I felt a little bit ashamed for letting the stereotype from Napleton & Crystal Lake lead me to judge the entire auto industry. Then again, I felt like I got a great car, for a great deal, & I met these kind folks at Hawks who redefined what the car dealership experience should look like. I rarely take time to write reviews & although I’m a month late, I’m glad to make the recommendation: GO TO HAWKS MAZDA (and call James)! More