Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
519 Reviews of Hawk Mazda - Service Center
Sort by
March 18, 2019
Best experience ever. Oh my gosh. I love this place. Justin Woods is amazing. He is literally the most incredible person at this dealership. He is unbelievably helpful and Oh my gosh. I love this place. Justin Woods is amazing. He is literally the most incredible person at this dealership. He is unbelievably helpful and patient with his customers. He makes sure to note any concerns, explain all findings, and keeps the customer up to date in their car. He remembers quirks of return customers and details of their cars. I have never had such amazing service any where else. I will always return if he continues to work there. I love the experience and so does my car. More
by FRIEDA.10
Verified CustomerEmployees Worked With
Helpful March 14, 2019
Good service good service and communication. loaner vehicle was nice. will miss the heated seats. my car is driving great now. price was excellent for work done. good service and communication. loaner vehicle was nice. will miss the heated seats. my car is driving great now. price was excellent for work done. More
by SANNBUK
Employees Worked With
Kelvin Nunez, Justin Kielma
March 11, 2019
Short of my expectations Asked for a car wash, didn't get the car washed. Second time this has happened. Are you forgetting to wash the car or was there a reasonable explanati Asked for a car wash, didn't get the car washed. Second time this has happened. Are you forgetting to wash the car or was there a reasonable explanation for this? Either way, communicating this with the customer is always important. Also, I had noted some suspension issues that have still not been identified; now I'm thinking if the employees are able to so easily overlook something as simple as a car wash, then how hard are they really looking for the problems with my suspension? I will say the service I received from the representative (one of the Justins) was excellent in spite of the other shortcomings. More
by RAS
Employees Worked With
Not sure which Justin
March 11, 2019
Professionals...and pleasant to work with They always find a way to squeeze me in on Saturdays. Justin explains things well, and only necessary work gets done. Very friendly employees and atmo They always find a way to squeeze me in on Saturdays. Justin explains things well, and only necessary work gets done. Very friendly employees and atmosphere. Dan was the one who sold me my car years ago (great guy to work with), and he finds time to say hi when he's around. Great dealership! More
by K2BROOD
March 08, 2019
Always exceeds my expectations Love coming to service my Mazda, customer service and my tech Eric have always been wonderful! Will keep on coming to service my Zoom Zoom here. Love coming to service my Mazda, customer service and my tech Eric have always been wonderful! Will keep on coming to service my Zoom Zoom here. More
by MARISCELAJAIMES
March 08, 2019
Awesome We had an excellent experience when we purchased from DaN McCarthy and an excellent first service appointment. i would highly recommend this dealershi We had an excellent experience when we purchased from DaN McCarthy and an excellent first service appointment. i would highly recommend this dealership and I love my Mazda3! More
by SHARONSHIELDS17
Employees Worked With
Other Employees :
I don't remember service writers name but he was excellent as well as the lady who scheduled my appointment
May 14, 2018
Service Dept.--No Follow Through I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master" Mazda tech go for a short ride, before leaving the car, to help me understand the issue I was hearing. I called the morning of the appointment, and spoke to Justin W. another service advisor, to conform that the technician would be available. He told me yes. So when I arrived, at 3:00 pm, for my 3:15 pm appointment I was checked in. When ERIC the "Master" technician spoke with me he told me he was not going for a test ride. I asked why and he replied" I have another appointment after you and I am picking up my child at 4". I told him that I scheduled this appointment specifically for a test ride to help me understand what I was hearing. ERIC REFUSED TO FOLLOW THROUGH WITH THE SERVICE APPOINTMENT, AND TOLD ME JUST LEAVE THE CAR. I took my car and left. I will never return. More
by JTB
Employees Worked With
Service names listed in review.
October 18, 2013
I purchased my 2014 Mazda 6 this past summer. It was a great experience Salesman Tom Saieg was very professional along with Fred Bartuch. The following week we received a thank you letter from Tom and a f great experience Salesman Tom Saieg was very professional along with Fred Bartuch. The following week we received a thank you letter from Tom and a follow up phone call asking me how I liked my new car. When my 5,000 mile service was due Jeff Dagenais was my Service Advisor he was very professional and very thorough explaining all the things they inspected on my vehicle. I would recommend Bill Jacobs Mazda anyday! Sincerly Mark ferbend More
by mff1963
Employees Worked With
Jeff Dagenais
July 24, 2012
It was a great time dealing with him. He even went and helped detail my car so I could get out quicker. Would recomend him to anyone. Thanks helped detail my car so I could get out quicker. Would recomend him to anyone. Thanks More
by guiltyone
Employees Worked With
