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Hawk Nissan of St. Charles
St Charles, IL
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 46 reviews
February 19, 2022
Hello, I encourage all to visit Hawk Nissan of St Charles! My son and I had an amazing experience! My sales rep was Lourdes Escalante! My son and I were so please with her service! She worked with th Charles! My son and I had an amazing experience! My sales rep was Lourdes Escalante! My son and I were so please with her service! She worked with the both of us diligently. Communication is definitely her specialty! My son drove off the lot with the car he chose. Everyone who my son and I came in contact and communicated with at Hawk Nissan of St Charles were so nice, including the operator. Hawk Nissan of St Charles will be my family’s go to dealership! Thank you Lourdes Escalante!!!!!! More
by Latrice Dallas
Employees Worked With
Lourdes Escalante
Helpful February 07, 2022
I was at Hawk to look at a ‘22 frontier. I was impressed with Raul. He knew more about the truck than the three dealership associates before I visited Hawk. No hassle visit. Hawk will my first stop next tim with Raul. He knew more about the truck than the three dealership associates before I visited Hawk. No hassle visit. Hawk will my first stop next time I’m looking for a vehicle Steve W More
by Steve W
Employees Worked With
Raul and lu
January 25, 2022
christian the sales guy is awesome. We were pleasant to christian the sales guy is awesome. We were pleasant to work with him. We are happy with Nissan Rogue SV. christian the sales guy is awesome. We were pleasant to work with him. We are happy with Nissan Rogue SV. More
by Souma.mes
Employees Worked With
Christian Quevedo
September 13, 2021
After over two hours of going through the hassle of renegotiating my set price, management turned me away with my request. I went to their competition in neighboring Elgin. This dealership in Elgin was renegotiating my set price, management turned me away with my request. I went to their competition in neighboring Elgin. This dealership in Elgin was extremely helpful, professional and not only offered me what I had asked Hawk Nissan, but went 1.5k over what I requested. I sent a text to Hawk sales showing them the exact deal their neighboring Nissan dealership in Elgin offered. Two minutes later management from Hawk called with a very rude voicemail that said “At the end of the day i am buying the vehicle and if you found a better price the I encourage you to go with that offer”. Long story short, bad service by management and they lost a sale over it. Beware of this dealerships practices. More
by rwright
Employees Worked With
Marty Epstein, Jaysen Russell
September 03, 2021
I found a car that was on Autotrader and their website. I called and spoke with Marty and he informed me the car should not have been listed yet but was able to figure out the issue and said it was available called and spoke with Marty and he informed me the car should not have been listed yet but was able to figure out the issue and said it was available to purchase. He called to get a deposit to hold the car but the price jumped 4,000.00 dollars! He said someone miss priced it and was having IT look into it. I called back and he was supposed to get back with me after he spoke to his manager later that afternoon. It's been or a week and not one call. They put out cars on their website and Autotrader with a price but won't honor the price or even return a phone call! I have screen shots of the car listed with the VIN and the price but I guess to bad for me. Advise to deal at least return a phone call! Poor customer service and dishonest!! More
by GBM
Employees Worked With
Marty Epstein
August 29, 2021
Great dealership! Great people to work with! Benny Lucas was beyond helpful and understanding with me and Angel Aguilar was just as wonderful! LOVE my new Altima! was beyond helpful and understanding with me and Angel Aguilar was just as wonderful! LOVE my new Altima! More
by modaff143
Employees Worked With
Benny Lucas, Angel Aguilar
August 07, 2021
Great dealership! They were very helpful and friendly. My sales rep was Jaysen and he made the process of purchasing the new car very easy and quick! I am excited to drive my new Nissan! sales rep was Jaysen and he made the process of purchasing the new car very easy and quick! I am excited to drive my new Nissan! More
by Bella
Employees Worked With
Jaysen Russell
July 16, 2021
New Ownership is great! I was very pleased with the whole team from searching the internet to walking out with our car. Great people to buy a car from. So glad they took over as new management after whole team from searching the internet to walking out with our car. Great people to buy a car from. So glad they took over as new management after the past problems at this dealership. More
by Ligma45
Employees Worked With
Ernie and the Sales Manger (sorry forgot his name) were great as well. , Marty Epstein, Lena Campos, Diana Molina
June 27, 2021
I recently purchased a Nissan Sentra from Hawk St. Charles. They had the car I wanted and we quickly got to the all in price that worked for me. In addition to a good car at a good price they also got Charles. They had the car I wanted and we quickly got to the all in price that worked for me. In addition to a good car at a good price they also got me better financing than I was getting on my own AND everything happened quick and I didn’t spend all day at the dealership. Overall I give the experience 5 stars out of 5. When I need another car Hawk will be my first stop. More
by Brian R
Employees Worked With
Chris Schlegel
June 26, 2021
I line in St. Charles, Missouri and drove 6 hours in tornado warnings and severe storms to look at a Jeep. The staff was very accommodating and friendly! Diana Molina was my first contact and was excell tornado warnings and severe storms to look at a Jeep. The staff was very accommodating and friendly! Diana Molina was my first contact and was excellent at following up with me. Christian Quevedo was the sales associate and was also very friendly and accommodating. I would highly recommend this dealership and their staff was fabulous!! More
by ann_taylor71
Employees Worked With
Christian Quevedo
