Hawk Subaru of Joliet

We love our Subaru and Russ was fantastic however the clerk who did the paperwork was less than desirable. Instead of a walk us through our options and explaining our loan rate and fees and how they coul clerk who did the paperwork was less than desirable. Instead of a walk us through our options and explaining our loan rate and fees and how they could be paid she stated "you don't buy a car everyday "implying that we misunderstood something in the process. We left happy with our purchase but realized later that our taxes and the dealer doc fees were included in our loan which is something we would have paid for and not financed. More

Easiest car purchase I've ever had! Russ was a lot of fun as he professionally did his job. I was out of there with my beautiful new car in under an hour as we did most of the prelimina Russ was a lot of fun as he professionally did his job. I was out of there with my beautiful new car in under an hour as we did most of the preliminary stuff via phone. I have already recommended Hawk Subaru to family and friends. I've never been more comfortable in a car-buying situation that I normally hate. Way to go Russ and Hawk! I wish I lived close enough to use you for service, too. Thank you! More

We had the absolute best experience with Hawk Subaru and Joe!!! Truly he went above and beyond to ensure we could get our dream car, answering countless questions because we don’t live nearby, holding the c Joe!!! Truly he went above and beyond to ensure we could get our dream car, answering countless questions because we don’t live nearby, holding the car for us to make sure we could arrive in time, walking us through every element of the deal to make sure we felt comfortable. The process was totally transparent and seamless. We are thrilled with the deal and car we got! We will be recommending Hawk and Joe to everyone going forward. Especially in this day and age it’s so refreshing to work with genuinely honest, good people. Look no further than Hawk Subaru! More

Always a great experience with Hawks Joliet! Angelo is amazing!!! Definitely feels like family over there! :) Angelo is amazing!!! Definitely feels like family over there! :) More

Amazing experience from start to finish. Chad was so easy to work with and confident and reassuring the whole time. Chad was so easy to work with and confident and reassuring the whole time. More

Russ was very knowledgeable and helpful. He knows everything about what he is selling and even set up our phones to work with the car. This is the 3rd car we have bought from him and will k He knows everything about what he is selling and even set up our phones to work with the car. This is the 3rd car we have bought from him and will keep using him for more vehicles. Very satisfied customer. More

I had an excellent experience purchasing my 2020 Subaru Legacy from Hawk Subaru. The entire trade-in and purchase process was incredibly fast and organized — I was honestly shocked at how efficiently ev Legacy from Hawk Subaru. The entire trade-in and purchase process was incredibly fast and organized — I was honestly shocked at how efficiently everything moved. I was in and out in under an hour once the deal was finalized. (I checked the time upon completion!) I also appreciated that they worked with me on my trade-in value. They didn’t fully match CarMax, but they came much closer than most dealerships I spoke with in the area, which made the deal feel fair and reasonable. What really stood out to me was how flexible and communicative the team was throughout the process. I had a somewhat complicated situation involving a Power of Attorney and financing logistics, and instead of making things difficult, they worked with me patiently to help get everything completed correctly. They even held the vehicle for me while my financing check was being mailed, which I greatly appreciated. Mark, the general manager, personally helped me several times throughout the process. At many dealerships you never even speak to the GM, but Mark took the time to help explain things, work through the POA situation, and make me feel comfortable moving forward with the purchase. Elizabeth was also fantastic to work with. She stayed very organized, communicated quickly, and helped make the entire process smooth and stress free. On top of all that, the pricing on the vehicle itself was excellent — honestly one of the best deals I found anywhere in the region for the mileage and condition. I did end up having a couple small issues shortly after purchase, and Hawk immediately asked me to bring the vehicle back in. They resolved the issues for me quickly and at no cost, which really reinforced that they stand behind the vehicles they sell. This was easily the most stress-free car buying experience I’ve had. I went in expecting the typical used car dealership battle, but instead I felt like I was treated like a valued long-term customer from the beginning. Highly recommended. More

Came in the evening, and the team was willing to stay back to provide support and wrap up the deal. Overall super friendly team. Great experience. back to provide support and wrap up the deal. Overall super friendly team. Great experience. More