Hawk Volkswagen of Joliet

My family had purchased multiple cars from Issac Steigler and he is great! Actually, the whole team is great. I’ve had great experiences in sales, finance and service. They also really work with you to get y and he is great! Actually, the whole team is great. I’ve had great experiences in sales, finance and service. They also really work with you to get you exactly what you want. Their service department is extremely knowledgeable and friendly and they really provide great service. 10/10 recommend hawk Volkswagen! I see myself only purchasing vehicles from this dealership. More

Straight forward and to the point My sales associate's name was Ricky. He was a new with sales so he was still learning. He was very customer centered and would go out of his way to My sales associate's name was Ricky. He was a new with sales so he was still learning. He was very customer centered and would go out of his way to make sure everything we wanted or needed was done. Because he was new there were multiple people aiding him in the process and although some people may find it annoying, I found it to be comforting because I saw and heard exactly what the next steps in the sales process were, It added trust in the process. My finance manager's name was Mike. He was extremely straight forward and explained everything to the point. Having a finance manager that is able to explain everything to you is critical and he was able to do that and exceed expectations. He did not attempt to sneak in hidden fees which is awesome as well. The only thing that he asked for was an even number so I paid 20 dollars extra to do so but its not that big of a deal. If you are buying a car from this dealership, go for Ricky in sales, and then Mike in Finance. Thank You More

Great Car Buying Experience I bought a great car at a great price. The sales team was professional and low pressure. Even the finance office was low pressure. I was in and out in I bought a great car at a great price. The sales team was professional and low pressure. Even the finance office was low pressure. I was in and out in under two hours. More

The overall experience has been so frustrating poor The overall experience has been so frustrating poor communication and follow through on the dealers part. I felt pretty good after reading other re The overall experience has been so frustrating poor communication and follow through on the dealers part. I felt pretty good after reading other reviews buying there. But I have had a lot of xx to go through and a terrible experience. If I didn't advocate for myself I'd be screwed over. It was pretty quick on the paperwork side buying a new car. It was difficult getting help over the phone with things they don't want to emaila call they just want you to come in. I live 2 hours away so I can't do that. I explained that to them and every dealer I talked to. I have been passed around by Jose, Sam, Mike and others. I was serious about buying. I said I needed remote start no matter what. I put down a deposit for the car and said I am coming. I get there and sales guy was not there and they had no clue about my purchase. The car was not cleaned well, it was front missing bumper cap too. They had a whole day to be ready. I noticed that and had to ask for it. Remote start not installed as needed, then said they would order it and put it in after buying. Okay. I get it but you should have explained it on the phone before. I WOULD HAVE PREPAID 550 TO BE INSTALLED SO IT WAS READY WHEN I GOT THERE. Their offer was to drive out and pick up my car and install it. Fair enough. Well 9 days later no call. I emailed Jose and no answer in 24 hours. I then called and sales manager Mike said oops sorry should have told you it will be ordered in a week after car is funded and then it's 5 more days. I traded in a paid off 9000 dollar car. You have something worth alot of money. But Mike the sales manager said he will check parts Dept for you, ill call you right back. Well 4 days later no call. More

Service Great service as always. The service reps always go the extra mile and are always extremely professional. Appreciate my car is always returned back Great service as always. The service reps always go the extra mile and are always extremely professional. Appreciate my car is always returned back clean. More

Tony in service was great! Very eager to help when I was in a little bit of panic, fixed tire pressure, changed oil, and came home with a clean car;) in a little bit of panic, fixed tire pressure, changed oil, and came home with a clean car;) More

Recalls Had a couple of recalls done on a Saturday morning. They were quick, on time and pressure me for any other possible maintenance after asking me if I Had a couple of recalls done on a Saturday morning. They were quick, on time and pressure me for any other possible maintenance after asking me if I needed anything else done. More

The only complaint I have is I never got a call that my car I had a wonderful experience. My car was clean when I got it back. I was in for an oil change and the only complaint I had was they didn't call me w I had a wonderful experience. My car was clean when I got it back. I was in for an oil change and the only complaint I had was they didn't call me when it was ready. I had to rush after work to get to church. More

Great Service Nicole in service was helpful and has great customer service. I came in for my yearly service and had 2 recalls and was out of there in an hour and a Nicole in service was helpful and has great customer service. I came in for my yearly service and had 2 recalls and was out of there in an hour and a half. Very satisfied with Hawk More

Great Nicole was super awesome at keeping me up to date with everything that was going on. And made sure she did everything she could to make sure everythin Nicole was super awesome at keeping me up to date with everything that was going on. And made sure she did everything she could to make sure everything was checked out properly. More