Hawthorne Chevrolet

Our service visits are Always handled professionally and our repairs are completed in a timely fashion!! our repairs are completed in a timely fashion!! More

I came in a second time to get my car serviced the only thing the guy was wearing about was my Freon being short and me paying the difference and the question was why is my Freon short when I have no leak thing the guy was wearing about was my Freon being short and me paying the difference and the question was why is my Freon short when I have no leak in my system it's supposed to change my compressor everything got approved but the only thing he was worried about was selling me more Freon and I took my car and I left because once again I felt that I was being taken advantage of again for a second time and I will never bring my car back there again to that dealership because they always trying to upsell you instead of you instead of fixing a problem and then on top of that my purge valve that they put in 2 years ago refuse to accommodate me and put a new one in when they did the work and it went bad two years later so I will never bring my car back there again the worst dealership that I ever been to More

I would never bring my car to another service center. Mike is my provider and he’s honest, friendly, and always takes great care of my Malibu! Mike is my provider and he’s honest, friendly, and always takes great care of my Malibu! More

Sadly I had to update my review, I was sold a lemon from this dealership. They knew the truck had issues with the Engine Control Module and did not bother to fix it before selling it to me. They have kept m this dealership. They knew the truck had issues with the Engine Control Module and did not bother to fix it before selling it to me. They have kept me waiting 3 weeks supposedly trying to figure out what was wrong with the truck. They knew xxxx well what it was just didn't fix it. Truck shut off on me 6 times just as I left the dealership upon purchase on my way home. I had my elderly disabled mom with me that day and she was scared we wouldn't make it home that day. I bring the truck back for service and was told it's just the cable from the battery, they ordered it and after another week scheduled me in to change the cable. After changing the cable was told by Steve the manager in service that the truck was fine, he said they drove it 6 miles and all was good. I just made it down the block and the truck shut off again. Back to Steve at service I go, hours later he tells me the problem is ECM and he had already placed the order that it be in Tuesday or Wednesday of the following week. When I called to check if the part came in to my surprise I was told there was never an order placed for my truck, Steve hasn't returned my calls as of yet. Spoke to Mike Keane (salesman) which had always been helpful, and to my surprise now tells me that they are trying to help me and want me to pay half of the bill to repair the truck. I don't need any help, if I am purchasing a truck that will end up costing me $28k from a dealership it should be able to get me from point A to point B without shutting down on me on almost every traffic light. Mike the general manager was there and even offered to give me a refund if I wasn't happy with the truck the first time I brought it back to change the battery cables. They even sold me a limited warranty for $948 without my knowledge not to mention $$495 for window etching. Now they tell me the warranty is only for powertrain, to my knowledge ECM is an electrical part that controls the engine. Meaning it should be covered under powertrain warranty. I even called 2 external warranty company to ask them if under their warranty was ECM covered under powertrain and both told me that it was. GM warranty is a joke. I will update this post again as many times as needed. Went from being a happy customer to an unsatisfied one very quick. If they do what they said they would do which if take care of the problem then I will give them the 5 star review they would deserve. More

Thank you. Mike you are very good making sure my car was done on a timely manner Thanks Mike you are very good making sure my car was done on a timely manner Thanks More

Called Hawthorne Chevy Service department at approximately 12:30 pm on Tuesday explaining my battery died and could they make arrangements for me to come up ASAP to have it replaced. The girl in approximately 12:30 pm on Tuesday explaining my battery died and could they make arrangements for me to come up ASAP to have it replaced. The girl in service put me on hold for a short time and the said to come up to see Service manager Mike. I arrived about 1:00 pm and Mike filled out the work order and the battery was replaced with a new one in less than an hour.. Was extremely happy with the service I received on such short notice. More

I always buy my cars and have service at Hawthorne Chevy it’s the best it’s the best More

In and out, Fast and easy. Comfortable waiting area and service advisors are great. Price good too. Comfortable waiting area and service advisors are great. Price good too. More

I always have a great experience when I have my car serviced at Hawthorne Chevy serviced at Hawthorne Chevy More

Dealership was so helpful and nice. I will only buy cars here from now on! Great experience! I will only buy cars here from now on! Great experience! More