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Hawthorne Chevrolet
Hawthorne, NJ
5,359 Reviews
You'll find that here at Hawthorne Chevrolet we understand more than any other dealer what you want to accomplish when purchasing a new or pre-owned car or truck, and how you want the process to go. It's why we're THE largest Chevrolet new car dealership in NJ every year. It's also why we've been under the same ownership since 1927! Our average sales and service team member tenure is well over 15 years here, so we're all veterans who understand the meaning of things like loyalty, partnership, service, community, heritage. Know that here is where your next deal is, and we look forward to being of service to you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 5,359 reviews
November 12, 2013
I was a month ago there bought an oil pump to exchange the defective was a problem they DO NOT HONOR WARRANTIES, today I was ther and they told me they are NOT HAPPY with me so they told me is THEY WAY O the defective was a problem they DO NOT HONOR WARRANTIES, today I was ther and they told me they are NOT HAPPY with me so they told me is THEY WAY O NO WAY, of course was not way the client is who paid and is who needs to be happy this persons have not idea about costumer services,if you want parts DO NOT GO THERE More
by SantiagoRodriguez
Employees Worked With
Parts department
November 01, 2013
This dealership refused to sell us a truck because I told them that I was not happy with their customer service. Jeffery Mays is a rude person, he should not be the sales manager. He has no customer service them that I was not happy with their customer service. Jeffery Mays is a rude person, he should not be the sales manager. He has no customer service skills at all. We did schedule an appointment with the finance person on the day when we finally could pick up the truck, after a week of wait. We arrived 15 minutes early and they still let 2 other people walk into the finance office who didn't even have appointments. I am currently pregnant and I told the sales person at the time when I scheduled the appointment that I won't be able wait around for a long time. They couldn't care less. We wanted to have our deposit money back after they refused to sell the truck to us, but they didn't write us a check on the same day.So they kept our deposit and didn't sell us the truck. I would recommend not to go even close to this dealership. More
by tundiestamas
June 20, 2013
Bad Experience.... Bought a new car and after picking it up it had a stain from bird droppings, I brought it back and they were able to compound it out. However a careless worker scratched the door frame. I up it had a stain from bird droppings, I brought it back and they were able to compound it out. However a careless worker scratched the door frame. I spoke with General Manager Mr. Thomas Pasquazi and made arrangements to bring the car back to them. The option was to use touch up paint, I hoped it would work. The employee who worked on the car apparent used old paint which turned black in color on a gray car. I expressed my dissatisfaction to the General Manager and he agreed it was not acceptable and told me he would correct the mistake and order a new can of touch-up paint, he offered I keep the can afterwards which didn't happen. Once the paint arrived I returned to Hawthorne dealership again. It was a mission to speak with the right person to get the work started. It took longer then I was advised and when I went to pick up the car I found that the employee who worked on the car only touched up one of the four damaged areas and the one area he did paint was not compounded to make it look smooth. I attempted to reach General Manager Thomas Pasquazi but he was no where to be found. I had to leave for an appointment and left messages for Thomas Pasquazi to call me back. The next day and I'm still waiting to get this matter resolved, I've recieved no phone calls back from Hawthorne Chevrolet. More
by drhodes007
February 05, 2013
We needed a vehicle that could tow a boat, has 4 wheel drive for skiing in VT, cargo space to carry all our ski gear (replacing a mini-van). We had our research in hand from Consumer Reports on the 2013 C drive for skiing in VT, cargo space to carry all our ski gear (replacing a mini-van). We had our research in hand from Consumer Reports on the 2013 Chevrolet Avalanche and the Traverse. Both vehicles had the capacity, both rated high on consumers and relatively equal in price. The Avalanche would perform better at our core requirements and it had a more spacious interior. However, the 2nd row seats in the Avalanche did not recline and the ultimately influenced our decision to go with the Traverse. Tom Brown was patient with us in the 3 week process we took to decide which vehicle to purchase. Tom answered all questions and was respectful to our concerns about visiting the dealer with our school age children, work and life interruptions. He responded to email, voice mails and phone calls with questions that could not be answered from our internet queries. After we decided on the Traverse, Tom had found one in the area so we did not need to order our preferred build. The car was prep'd and ready for pickup in less than 48 hours from the time we placed our order. Tom even offered to deliver the vehicle if we could not pick it up. We were very pleased with the purchase process. This was a huge ticket item to us and the folks at Hawthorne Chevrolet respected our need to make sure we got the vehicle that was right for us. More
by omikeneil
Employees Worked With
Tom Brown
December 14, 2012
Wow....I went to see Steve to discuss my interest in possibly getting a new Tahoe. Steve and Tom Brown handled my deal and I have to tell everyone that this is NOT your typical car dealership. These guy possibly getting a new Tahoe. Steve and Tom Brown handled my deal and I have to tell everyone that this is NOT your typical car dealership. These guys breath customer service. No pressure on me ever to buy. It was straight forward, honest, and probably one of the best car buying experiences I've had in 30 years. The delivery was everything you want the day you pick up your vehicle. My 2013 thane was immaculate! Detailed and sitting there inside waiting for me. Tom Brown educated me on every single system the fully loaded truck had to offer. Tom was so good and just a regular guy who I could tell lives and breathes Hawthorne Chevy. I took my Tahoe home today but I made 3 new friends over there. What a great buying experience from start to Finnish. And a great deal too! More
by Bossman8392002
Employees Worked With
Steve the owner and Tom brown and rich from finance
October 10, 2012
I bought a new Chevy Spark from Hawthorne Chevrolet. I got it in Techno Pink and it looks gorgeous! All of my friends love the color and I receive a lot of compliments on it. JR was very helpful and kind got it in Techno Pink and it looks gorgeous! All of my friends love the color and I receive a lot of compliments on it. JR was very helpful and kind when selling me the car. He answered all my questions about the car and walked me through the process of trading in my old Ford Escort and buying my new Spark. I would definitely recommend Hawthorne Chevrolet! More
by viperimatye
Employees Worked With
June 30, 2012
Without doubt the best car shopping experience in my life: from calling for quotes to driving my desired Traverse SUV away, it only took about half a day to get the deal done. The whole process was str life: from calling for quotes to driving my desired Traverse SUV away, it only took about half a day to get the deal done. The whole process was straightforward and hassle free, and i was able to negotiate a quite reasonable price. Everyone at the dealership was professional, helpful, and friendly, especially Arnie who was with us all the time and made sure all our questions are addressed. I have visited a couple of GM dealerships before i bought the car, and Hawthorne is definitely the stand-out! More
by justboughtasuv
Employees Worked With
Arnie and Carey
June 27, 2012
The staff at Hawthorne Chevrolet was courteous and professional. Salesman William Fellbaum was friendly and extremely helpful. He clearly explained what my options were; and helped me to get the best professional. Salesman William Fellbaum was friendly and extremely helpful. He clearly explained what my options were; and helped me to get the best deal possible on my new Chevy 2012 Impalla. More
by JohnBros
June 23, 2012
Frank Caetano is the most unhelpful and unfriendly "sales agent" I have ever dealt with. Totally rude!! dont go to this dealer, better find another one WITH GOOD customer service "sales agent" I have ever dealt with. Totally rude!! dont go to this dealer, better find another one WITH GOOD customer service More
by d.9384
Employees Worked With
Frank Gaetano
June 22, 2012
I was referred to Bill Fellbaum through my nephew, Bob Blackfield, who himself purchased a new Chevy Avalanche truck. It is beautiful. He suggested I go there as well to find myself a great used vehicle, Blackfield, who himself purchased a new Chevy Avalanche truck. It is beautiful. He suggested I go there as well to find myself a great used vehicle, of which I did. Bill was helpful, emailed me with any vehicle that was coming in that would fit my budget and needs. Soon he was able to fnd one which I purchased and enjoy the vehicle. He is a caring salesperson who is attentive to a person's needs. Upon getting the car that suited me, we went for a test run. He explained the various features of the vehicle. In the past I had always purchased a Ford with unsatisfactory results. Go to the Hawthorne Chevrolet dealer, experience the courteous staff, including Emilio Sullivan who was helpful as well. My first Chevy...it is a wonderful experience.... More
by christine voto
Employees Worked With
William Fellbaum
