Hawthorne Chevrolet - Service Center

Appreciated fast and efficient service. Greg and Steve were most courteous and professional. Concern for my needs were well taken care of. Thanks! were most courteous and professional. Concern for my needs were well taken care of. Thanks! More

It's a great dealership and they have great Customer service I will always take my car there service I will always take my car there More

This was the third time in for the same issue ( I.e Service air bag warning light comes on intermittently) First time in I had to show the service department that it was covered under a technical serv Service air bag warning light comes on intermittently) First time in I had to show the service department that it was covered under a technical service bulletin.12/5/2019.. That time it was a rear seat connector. Next time in 3/18/2021 they charged me $160 for diagnostics and said problem was both side air bags have high resistance estimate ~$2200 to fix. Escalated to GM. They arrange thru Brooke to have re-diagnosed at no charge. Now they say it’s driver side air bag and pretensioner at estimate of $1450. When I asked was the first estimate wrong. all I got was that is what the technician said. So that question was not answered to my satisfaction . No one either at the dealership or GM can tell me if it’s an actual defect with the air bag or bags why the warning light only comes on intermittently? What is one to believe? They have lost all credibility. More

Always a good experience with the dealership. Appointments are easy and quick. I recommend them to all Appointments are easy and quick. I recommend them to all More

Lack of communication. Kept my vehicle way longer than needed. Prices were outrageous. Was told to drop vehicle off on a Monday and they would get right to it and didn’t have it back for a week. Was charg needed. Prices were outrageous. Was told to drop vehicle off on a Monday and they would get right to it and didn’t have it back for a week. Was charged 3 times more for a part than what I could have got the part for at other dealerships. I will never use this dealership again and I will advise people not to go there More

The service department is excellent. I had a problem with my car and Mike from the service department was able to fit it in and fix it. Kudos to service Dept and special Thanks to Mike thank you thank you th my car and Mike from the service department was able to fit it in and fix it. Kudos to service Dept and special Thanks to Mike thank you thank you thank you 😊 More

Disappointed that engine flaw caused my engine to fail. At 91,000 I feel GM should have replaced my engine. I already knew it was non-repairable and only brought it to the dealership with hopes of getting At 91,000 I feel GM should have replaced my engine. I already knew it was non-repairable and only brought it to the dealership with hopes of getting an engine replacement NOT only a NO to the engine replacement and a bill of $320 on a car I had to junk! I only owned the car for 6 mos and still owed $5000 on a loan! Very disappointed in 2011 Chevy Equinox and will never buy a Chevy again! More

Great place for the service, and I didn’t wait so long it’s recommended it’s recommended More

Awesome service as usual! Steve, as usual, took good care of us and our 2019 Traverse. care of us and our 2019 Traverse. More

I LoveHawthorne Chevy been a loyal customer for fourteen years and never had any problems years and never had any problems More