Hawthorne Chevrolet - Service Center

I think Hawthorne Chevy is responsive throughout the service appointment, from making the appointment, to sending reminder texts, to informing you if there is an open recall. Just really solid customer service appointment, from making the appointment, to sending reminder texts, to informing you if there is an open recall. Just really solid customer service. More

Joe was very attentive when I was explaining the engine malfunction at 3.7K miles on my NEW 2021 Silverado Trail Boss. Joe and team did perform the in warrantee repairs and while I was not happy that GM o malfunction at 3.7K miles on my NEW 2021 Silverado Trail Boss. Joe and team did perform the in warrantee repairs and while I was not happy that GM only replaced 1 bent pushrod and 8 lifters on one side, instead of replacing all of the lifters which have a know defect announced by GM in a service bulletin, Joe did get my new truck back to me in 3.5 weeks. Services were performed and so far truck is running. I do have a whistling noise when A/C is running which did not happen before I brought truck in. I will be bringing the vehicle back in to resolve this new issue. Overall Joe was great! Not happy about truck. I have already reached out to GM Corporate to further investigate how GM is going to stand behind this “known” defect. Matthew Frey More

Employees are very friendly and helpful. They try to do right for the customer. Mike stays in good communication to inform on the status of the vehicle right for the customer. Mike stays in good communication to inform on the status of the vehicle More

The wife was happy with the fast oil change and that they didn’t try and sell an unnecessary alignment. The waiting area was also good for a dealership. Best of all a quick wait, so no need for a loaner vehi didn’t try and sell an unnecessary alignment. The waiting area was also good for a dealership. Best of all a quick wait, so no need for a loaner vehicle. More

Service was great. They were able to answer all my questions, and they called me to keep me updated on the status of my car questions, and they called me to keep me updated on the status of my car More

The service team is quick to greet you, get the paperwork started and get you on your way. They are polite and professional, always a good experience. started and get you on your way. They are polite and professional, always a good experience. More

Always a pleasant experience with Hawthorne Chevrolet. Greg the service writer was awesome. Thanks again for your assistance and going out of your way to get me into the loaner! Greg the service writer was awesome. Thanks again for your assistance and going out of your way to get me into the loaner! More

Dealership changed timing chain. I still have some jerking. I was informed that the cashaft was bent. I am partially satisfied. I expected better for the money I spent. jerking. I was informed that the cashaft was bent. I am partially satisfied. I expected better for the money I spent. More

Brought vehicle in for recall. Service technician damaged the vehicle and said nothing. I discovered on pick up and was told vehicle was damaged previously damaged the vehicle and said nothing. I discovered on pick up and was told vehicle was damaged previously More

Hawthorne Chevy will not fix infotainment system issues with new truck that is under warranty and deflects all blame for not fixing the issue to General Motors. with new truck that is under warranty and deflects all blame for not fixing the issue to General Motors. More