Hawthorne Chevrolet - Service Center

Great experience .. The Service Dept always keeps me well informed and will offer valuable advice to keep my vehicle reliable Al Hoeverman is a pleasure to deal with informed and will offer valuable advice to keep my vehicle reliable Al Hoeverman is a pleasure to deal with More

Friendly service and waited under an hour for my oil change. Made my appointment online in 5 minutes. My lease is up in a few months..hoping to make a great deal. change. Made my appointment online in 5 minutes. My lease is up in a few months..hoping to make a great deal. More

Once again I got my car service in January and got the same pro and friendly care as has always been my experience over the years. same pro and friendly care as has always been my experience over the years. More

We had a slow leak in our tire and discovered a We had a slow leak in our tire and discovered a large screw was imbedded in the tread. After dropping off the car for service, Greg verified that We had a slow leak in our tire and discovered a large screw was imbedded in the tread. After dropping off the car for service, Greg verified that we had taken out the extra tire coverage. In other words, the service to either fix or replace the tire was at no charge. The tire could not be patched and therefore Hawthorne Chevrolet replaced the tire that had only 3,500 miles. Besides the quick turnaround, I had enough time to personally thank "our" salesman, JR Gray for offering the extended tire protection at the point of sale last July. More

Went above and beyond to ensure the best quality of service. Worked with me and kept me in the loop to get to the bottom of the problem. service. Worked with me and kept me in the loop to get to the bottom of the problem. More

The dealership was supposed to have our car for a few days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not provide. Which then forced us to change plans for a ski trip. In fact we had to wait 2 weeks for a loaner and initially told we could not have one because our lease was up- a few weeks earlier. However, the dealership was never able to provide a loaner during service of our 4 year lease. When the car was returns not all of the requested service was performed, although we paid for it. We requested the TVs be repaired, they were not. The first night the car was home it leaked some type of fluid all over our driveway, as they did not properly put the car back together. The sensors beeped the entire time we drove saying they hood was open. We were unable to lock the car without setting off the alarm. We brought the car back to the dealer, under the impression the second set of repairs would take an hour. Hours later they called and said they cannot fix it, as they need the car longer. Again, unable to provide a loaner vehicle. They returned the car back to us disabling all sensors and said in maybe 1-2 weeks we could get a loaner and the proper repairs could be made. More

Everyone is courteous and very attentive will not leave you sitting there more than 10 minutes without coming out and giving you an update. They thoroughly check your car for things that you didn’t bring i you sitting there more than 10 minutes without coming out and giving you an update. They thoroughly check your car for things that you didn’t bring it in for More

Continued to receive great customer service and good communication from the service department. Mike does a excellent job communicating everything that the vehicle needs all the time. communication from the service department. Mike does a excellent job communicating everything that the vehicle needs all the time. More

I have known Mike and Steve for many years They are I have known Mike and Steve for many years They are both very personable and terrific guys. I am completely satisfied with the service I receiv I have known Mike and Steve for many years They are both very personable and terrific guys. I am completely satisfied with the service I received in every respect. I will recommend the service department highly to anyone. Your rating is not only five stars -it is five star plus. More

MikeWas quite helpful and courteous A credit to the Mike Was quite helpful and courteous A credit to the dealership He went above and beyond to assist in processing extended warranty glitch and ass Mike Was quite helpful and courteous A credit to the dealership He went above and beyond to assist in processing extended warranty glitch and assisted me in getting the repairs done in a timely manner More