Hawthorne Chevrolet - Service Center

Service I dropped off my car Friday evening to service next day in morning, the car was delivered on time and service was satisfactory very well. I dropped off my car Friday evening to service next day in morning, the car was delivered on time and service was satisfactory very well. More

Excellence My roof seam molding came loose and I brought the Trax in to be fixed. Service fixed it, but by the time I got home it had come loose again. Greg orde My roof seam molding came loose and I brought the Trax in to be fixed. Service fixed it, but by the time I got home it had come loose again. Greg ordered a clip, but before that came in the molding just flew off the car. Greg then ordered a new molding for me. He stayed on top of my problem and reached out to me personally. Finally it’s fixed and so far, so good. FYI....my Trax isn’t even a year old. This shouldn’t have happened on a new vehicle!!! More

Courteous but not thorough or efficient My car took way more time than I was promised , and I got no Information regarding what was done other than what was written . I did not feel valued My car took way more time than I was promised , and I got no Information regarding what was done other than what was written . I did not feel valued as a customer, but the person helping me was courteous and did apologize for the long wait. More

Courteous professional comfortable informative Service was courteous informative and comfortable while waiting. Have had several service people and both were very professional and helpful each time Service was courteous informative and comfortable while waiting. Have had several service people and both were very professional and helpful each time. Service time was as expected and on time. No surprises. More

Battery Issue The dealer was so very helpful in getting me in. We were leaving for vacation and my battery died. Prompt and professional service. Thank you Greg!! The dealer was so very helpful in getting me in. We were leaving for vacation and my battery died. Prompt and professional service. Thank you Greg!! More

Always pleasant!! I have never had a bad experience with Hawthorne Chevy. Always good. I think what they should do also for every maintenance/oil change they should al I have never had a bad experience with Hawthorne Chevy. Always good. I think what they should do also for every maintenance/oil change they should also include a thorough car wash. That would be great. More

Oil change tire rotation I go to this facility because I bought the vehicle from there went there for an oil change and tire rotation everything was looked over everything was I go to this facility because I bought the vehicle from there went there for an oil change and tire rotation everything was looked over everything was in good shape they took very good care of my truck and made sure I was comfortable while I waited for my vehicle they are a great bunch of people down there I definitely recommend buying a vehicle from them as well as service More

Absolutely worst experience ever!!!! This dealer is not honest and do not have empathy towards their clients. Not to mention, the constant hassle of them misdiagnosing and costing us so m This dealer is not honest and do not have empathy towards their clients. Not to mention, the constant hassle of them misdiagnosing and costing us so much money out of pocket. More

Keeps the Cadillac in tip top shape They take wonderful care of my family’s Cadillac. Very kind and helpful!! From the service center the advisors the tech and staff, very happy with th They take wonderful care of my family’s Cadillac. Very kind and helpful!! From the service center the advisors the tech and staff, very happy with the work they perform!! More

Fast in fast out Came in with a car problem and Had no opponent for that day Need four thing done, out the same day. Fast and friendly service. Came in with a car problem and Had no opponent for that day Need four thing done, out the same day. Fast and friendly service. More