Hawthorne Chevrolet - Service Center

Good and bad Appointment was for 9AM, checked in at 8:45. Nothing until 10:15 when I was asked a general question about the problem which said to me the vehicle wa Appointment was for 9AM, checked in at 8:45. Nothing until 10:15 when I was asked a general question about the problem which said to me the vehicle was just then being looked at...Unacceptable. About 20 minutes later I was informed they weren't sure if the problem was covered under the warranty and they weren't sure if they should address it or not as another vender had worked on the truck on an unrelated item. Referred me back to the other vender. On a positive note the service representative helped me understand the problem and tutored me in a possible solution after I dealt with the other vender. Very nice guy, took time to make sure I understood what my options were. More

Brought vehicle in for Shifter Issue I brought my 2017 GMC Acadia in because the shifter was defective. The dash would read “Shift into Park” . The part was not in so it took approximatel I brought my 2017 GMC Acadia in because the shifter was defective. The dash would read “Shift into Park” . The part was not in so it took approximately 3 weeks to get it in. Then when it was in I requested ALL my wipers be replaced (front and rear) After picking the vehicle up and driving home I noticed the rear was never replaced because the blade was still VISIBLY hanging off. I went right back to dealer and they even read on their work order to CHANGE ALL blades. When they went to go look for a rear blade they did not have it in stock and wanted me to return another day. Just overall poor service. More

Excellent service When There was an issue with check engine light kept popping on, they kept on top of it until they fixed the problem. They are without a doubt a top n When There was an issue with check engine light kept popping on, they kept on top of it until they fixed the problem. They are without a doubt a top notch service center! More

Great service Fast & reliable service. I needed a new tire. It was covered by additional warranty that I purchased when I got the car. So glad I have the extended w Fast & reliable service. I needed a new tire. It was covered by additional warranty that I purchased when I got the car. So glad I have the extended warranty. More

Fast and efficient service I brought my Traverse to Hawthorne Chevy for an oil change. The staff was knowledgeable and helpful and the service was completed quickly. I would rec I brought my Traverse to Hawthorne Chevy for an oil change. The staff was knowledgeable and helpful and the service was completed quickly. I would recommend Hawthorne Chevy. More

Very positive experience I Received a quality service from caring people at a reasonable fee. Just what I expect, but don’t always receive. From other car dealerships. I Received a quality service from caring people at a reasonable fee. Just what I expect, but don’t always receive. From other car dealerships. More

Difficulty in making an appt It is difficult getting through on the phone. Once you are able to actually get appt, the rest of the service dept is EXCELLENT. It is better just to It is difficult getting through on the phone. Once you are able to actually get appt, the rest of the service dept is EXCELLENT. It is better just to show up without an appt. More

Pleasant Hawthorne Chevrolet is out of my That being said. I enjoy making the trip because of the pleasant experience. Every one I encountered was happy, inf Hawthorne Chevrolet is out of my That being said. I enjoy making the trip because of the pleasant experience. Every one I encountered was happy, informative and pleasant. I waited for my automobile and it was finished in one hour. More

Service as expected I was at Hawthorne Chevy for a suspicious engine alert. They picked up immediately the problem and lucky me the part was still under warranty. This pl I was at Hawthorne Chevy for a suspicious engine alert. They picked up immediately the problem and lucky me the part was still under warranty. This place is very professional and convenient besides the sense or cordiality care the offer to customers. More

No communication No one communicated to me that my bill was going to be twice the estimate.No one came to me about it's taking longer than expected it's going to be mo No one communicated to me that my bill was going to be twice the estimate.No one came to me about it's taking longer than expected it's going to be more expensive I got no message on my phone NOTHING. More