Hawthorne Chevrolet - Service Center

My Chevrolet car This car is great. It has sturdy wheels, fits the family and rides well. Normally, it is hard to get a car that fits the whole family. This is not the This car is great. It has sturdy wheels, fits the family and rides well. Normally, it is hard to get a car that fits the whole family. This is not the case with this Chevrolet. It is the perfect size. Some times cars have wheels that constantly need to be pumped. This Chevrolet has nice strong wheels that can get you any where you need to go. The car always drives very well and gets you where need to go even in traffic and bad weather conditions. The model itself is beautiful and I look forward to driving it every morning and any other time of day. Inside the car it is comfortable and seatbelts are perfect. I also wanted to comment on the roof. It can hold strong objects and keeps everything sturdy on top. Wind shields and cup holders work well, too. I am proud to own this Chevrolet when friends and family members come over. They always comment on how good the seats are. This car didn’t have that annoying smell you usually get when you first buy your car. I am amazed with the quality and find it great. Overall this car is very good and I am happy to have it. Thank you! 🙂 More

Pleased to be here. Staff is most courteous. Wait time is very reasonable. Appreciate the "no pressure" atmosphere, unlike what I have experienced with other dealer servi Staff is most courteous. Wait time is very reasonable. Appreciate the "no pressure" atmosphere, unlike what I have experienced with other dealer services. Thank you. More

Good and bad Appointment was for 9AM, checked in at 8:45. Nothing until 10:15 when I was asked a general question about the problem which said to me the vehicle wa Appointment was for 9AM, checked in at 8:45. Nothing until 10:15 when I was asked a general question about the problem which said to me the vehicle was just then being looked at...Unacceptable. About 20 minutes later I was informed they weren't sure if the problem was covered under the warranty and they weren't sure if they should address it or not as another vender had worked on the truck on an unrelated item. Referred me back to the other vender. On a positive note the service representative helped me understand the problem and tutored me in a possible solution after I dealt with the other vender. Very nice guy, took time to make sure I understood what my options were. More

Brought vehicle in for Shifter Issue I brought my 2017 GMC Acadia in because the shifter was defective. The dash would read “Shift into Park” . The part was not in so it took approximatel I brought my 2017 GMC Acadia in because the shifter was defective. The dash would read “Shift into Park” . The part was not in so it took approximately 3 weeks to get it in. Then when it was in I requested ALL my wipers be replaced (front and rear) After picking the vehicle up and driving home I noticed the rear was never replaced because the blade was still VISIBLY hanging off. I went right back to dealer and they even read on their work order to CHANGE ALL blades. When they went to go look for a rear blade they did not have it in stock and wanted me to return another day. Just overall poor service. More

Excellent service When There was an issue with check engine light kept popping on, they kept on top of it until they fixed the problem. They are without a doubt a top n When There was an issue with check engine light kept popping on, they kept on top of it until they fixed the problem. They are without a doubt a top notch service center! More

Great service Fast & reliable service. I needed a new tire. It was covered by additional warranty that I purchased when I got the car. So glad I have the extended w Fast & reliable service. I needed a new tire. It was covered by additional warranty that I purchased when I got the car. So glad I have the extended warranty. More

Fast and efficient service I brought my Traverse to Hawthorne Chevy for an oil change. The staff was knowledgeable and helpful and the service was completed quickly. I would rec I brought my Traverse to Hawthorne Chevy for an oil change. The staff was knowledgeable and helpful and the service was completed quickly. I would recommend Hawthorne Chevy. More

Very positive experience I Received a quality service from caring people at a reasonable fee. Just what I expect, but don’t always receive. From other car dealerships. I Received a quality service from caring people at a reasonable fee. Just what I expect, but don’t always receive. From other car dealerships. More

Difficulty in making an appt It is difficult getting through on the phone. Once you are able to actually get appt, the rest of the service dept is EXCELLENT. It is better just to It is difficult getting through on the phone. Once you are able to actually get appt, the rest of the service dept is EXCELLENT. It is better just to show up without an appt. More

Pleasant Hawthorne Chevrolet is out of my That being said. I enjoy making the trip because of the pleasant experience. Every one I encountered was happy, inf Hawthorne Chevrolet is out of my That being said. I enjoy making the trip because of the pleasant experience. Every one I encountered was happy, informative and pleasant. I waited for my automobile and it was finished in one hour. More