Hawthorne Chevrolet - Service Center

Oil change I was told when I bought the Trax I would get 2 free oil changes for first 2 years. What I didn’t know is they wrote only one year on the contract. I was told when I bought the Trax I would get 2 free oil changes for first 2 years. What I didn’t know is they wrote only one year on the contract. Lesson learned to read everything before signing More

Fixed the problem. A little expensive but got the job done. $750 to fix a problem receiving SiriusXM very expensive. On the other hand, they got it done. Overall, very h A little expensive but got the job done. $750 to fix a problem receiving SiriusXM very expensive. On the other hand, they got it done. Overall, very happy with Hawthorne Chevrolet service. Our service guy Make was great! More

Oil change They were able to get the car in and done quickly.. I appreciated the text notifications. My wife was able to get there the same day for pickup. They were able to get the car in and done quickly.. I appreciated the text notifications. My wife was able to get there the same day for pickup. More

Always treated with respect Hawthorne chevy, especially Steve our service rep has always been professional and respectful when working with our needs, he will tell us exactly wha Hawthorne chevy, especially Steve our service rep has always been professional and respectful when working with our needs, he will tell us exactly what is needed and what can wait 🙏🙏🙏 More

0 oil pressure, can’t be good Check engine light came on and noticed I had 0 oil pressure on my 2500 HD truck. Called the dealership several times over a four hour period. The gir Check engine light came on and noticed I had 0 oil pressure on my 2500 HD truck. Called the dealership several times over a four hour period. The girl told me each time that there was only one service consultant that handles trucks and was either with someone or away from his desk. After asking for the manager she connected me with the one person that can make a appointment. I brought the truck in the following Monday. Got lucky it was only the oil pressure sensor. Good people ,just need more than one person to handle pick-up trucks. More

Outstanding service I have been a customer at Hawthorne Chevy since 1999 and have always had positive experiences. I look forward to many more outstanding years of servic I have been a customer at Hawthorne Chevy since 1999 and have always had positive experiences. I look forward to many more outstanding years of service from them. More

Great experience Hawthorne Chevrolet really handled my service with care and speed. The service manager respected my schedule And the need to get me out of the door as Hawthorne Chevrolet really handled my service with care and speed. The service manager respected my schedule And the need to get me out of the door as soon as possible. More

Chevy 2016 dissatisfaction Terrible service advisor doesn’t even look at you when you are talking to him, car has not been fix in 11 months, car has been in and out of the servi Terrible service advisor doesn’t even look at you when you are talking to him, car has not been fix in 11 months, car has been in and out of the service multiple times that I even lost count. SO called “technicians”cannot figure out what is wrong with it cause they don’t test drive it. Now I’m talking to the service manager lets see how that goes. I’ll keep you all who read this posted. More

First service appt I called Thursday they fit me in Saturday said it was going to be an hour. They called me within the hour said the car was ready. I called Thursday they fit me in Saturday said it was going to be an hour. They called me within the hour said the car was ready. More

Sunroof I scheduled an appointment on Saturday to repair a leak in my sunroof. I specified the make and model of my car. When I arrived, the appointment had b I scheduled an appointment on Saturday to repair a leak in my sunroof. I specified the make and model of my car. When I arrived, the appointment had been made for a different vehicle (that I had serviced there 5 years ago) and I was told that parts were not in stock and I would need to schedule a water test for a weekday since they are not performed on Saturdays. It seems to me that could have been communicated over the phone before I had cleared the day to have my only vehicle serviced. What a waste. More