Hawthorne Chevrolet - Service Center

Nothing but the Best Service was first rate. They listened. They understood They took care of my car as if it was their own. They followed up. They called. They to Service was first rate. They listened. They understood They took care of my car as if it was their own. They followed up. They called. They took care of my issues and brought the repairs in under estimate. The service department is nothing but the best. I highly recommend Hawthorne Chevrolet. More

Great service I didn’t have an appointment they took me in to kill me so I was on time there is greatAs a wait I want to parts see what they had working with parts I didn’t have an appointment they took me in to kill me so I was on time there is greatAs a wait I want to parts see what they had working with parts was great More

Can’t get a phone call back?????!!!! I’ve called 2 times and replied to the texts to stop coming. I am driving my car and they are thanking me for service and telling me about recommended I’ve called 2 times and replied to the texts to stop coming. I am driving my car and they are thanking me for service and telling me about recommended services that I never requested. I have replied back to them but no one seems to respond. I will say when I have needed to go there the advisors are great. More

Only half service performed Went in for tire rotation and oil change but once again rotation wasn't as owners manual specifies. Yes I marked the tires and this was the third time Went in for tire rotation and oil change but once again rotation wasn't as owners manual specifies. Yes I marked the tires and this was the third time it was performed wrong. Back to front then front to opposite back is correct sequence. Not back and forth between one side! More

The greatest Service departmental around HAWTHORNE CHEVROLET HAS ALWAYS BEEN THE DEALER OF CHOICE FOR MY FAMILY . The Service department starting with my Service Writer STEVE KOHAN HAS ALWAYS HAWTHORNE CHEVROLET HAS ALWAYS BEEN THE DEALER OF CHOICE FOR MY FAMILY . The Service department starting with my Service Writer STEVE KOHAN HAS ALWAYS BEEN PROFESSIONAL AND HAVE ALWAYS HAD MY BEST INTEREST AT HAND WHEN IT COMES TO MAINTAINING MY VEHICLE . More

Repeat problem, repeat frustration My vehicle is not new, I get it: however I requested a/c service during a prior visit and had to subsequently return to have it serviced again. My ori My vehicle is not new, I get it: however I requested a/c service during a prior visit and had to subsequently return to have it serviced again. My original issue was the a/c system not cooling and I had the system recharged. The vehicle a/c system was not even used for a while after that service, but, lo and behold, when needed during a brief area heatwave, it was not cooling the vehicle. I revisited the service dept and was told the system was leaking. I was obviously frustrated by the hot vehicle but also the wasted time. This was certainly not my first bad experience at Hawthorne, where I bought the vehicle, and I have honestly avoided the dealership for my next 2 purchases as a result. It seems that the site is often overwhelmed, and that their work is not very thorough. I won't say that the problem is indifference because I do not think that the service team are bad employees, but I should be more confident servicing at the dealership where my vehicle was purchased than the local garage. I wanted to speak with the service manager regarding my concerns but was told he was tied up and too busy. Translation: more unhappy customers needed his or her attention. I have been in business management and customer service for over 30 years and would never expect to hear that from a reputable business. Hawthorne Chevy is not donating its services to its customers free of charge. I did appreciate the follow up work being completed the same day, which was important to me. Ultimately, I received a "discount" for the freon used during the initial service and I guess Hawthorne thought that was acceptable. Wrong, very wrong... More

Excellent I would recommend Hawthorne chevy and there service department any day they were so polite,friendly and very helpful in are time of need big thumbs up I would recommend Hawthorne chevy and there service department any day they were so polite,friendly and very helpful in are time of need big thumbs up More

Excellent Work! Friendly Staff! I had the pleasure to meet and work with your Service Advisor Mike Rivera. He is very knowledgeable about my car and has always given me the best advi I had the pleasure to meet and work with your Service Advisor Mike Rivera. He is very knowledgeable about my car and has always given me the best advice possible, AWESOME Job Sir! I am a very Happy Customer. We will see each other soon! More

Scheduled service made easy The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I know I can trust my car to Hawthorne Chevy if it was a more involved repair. More

Customer Service From beginning to end. Excellent Customer Service. Very impressed with the accommendations given to people waiting for their car. Very clean waiting r From beginning to end. Excellent Customer Service. Very impressed with the accommendations given to people waiting for their car. Very clean waiting room & shop. Fast service along with pleasant & professional people. Would definitely go back to this shop. More