Hawthorne Chevrolet - Service Center

Situation with a transmission General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I c General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I could not have asked for more from Hawthorne Chevy on how they did the best that they could in this unfortunate disaster. Mr. Michael Rivera was wonderful through the entire process. He was understanding, supportive and knew enough not to give me lip service. His honesty and transparency was most appreciated. The manager of the Service center also was understanding. I imagine this situation wasn’t pleasant front their end either. Give Mr. Rivera a bonus for this...he deserves it! More

great service team We have 3 Tahoe vehicles, servicing them often as we put on many miles. The service team at Hawthorne Chevy is great! They are efficient, courteous, f We have 3 Tahoe vehicles, servicing them often as we put on many miles. The service team at Hawthorne Chevy is great! They are efficient, courteous, friendly and up front about all costs. They are looking out for their customers! More

Basic periodic service Setting up the appointment was easy, I got it on my requested date of a Saturday morning. wait time was minimal. This is why I've been using them for Setting up the appointment was easy, I got it on my requested date of a Saturday morning. wait time was minimal. This is why I've been using them for years. More

No incentive for loyalty I receive coupons for free Multi-point inspections all the time. But when I bring my car in for major work, you don’t check the car out, ensuring my c I receive coupons for free Multi-point inspections all the time. But when I bring my car in for major work, you don’t check the car out, ensuring my car is kept in excellent running condition. I just had the exhausted system replaced and now I hear muffler noise and see rust. Makes me wonder why I go to your dealership. More

Too expensive, too slow Just too expensive. They took my car in for 4 days basically couldn't do anything cause they claimed they were typically busy on weekends. So I gues Just too expensive. They took my car in for 4 days basically couldn't do anything cause they claimed they were typically busy on weekends. So I guess its not first come first served. More

Not up to par Service seems to be slacking from previous. Picked up car after six. Oil change cost higher than advertised. No report of 27 point check provided as p Service seems to be slacking from previous. Picked up car after six. Oil change cost higher than advertised. No report of 27 point check provided as previous. Don't know if it was even performed. No indication on invoice that tire rotation was performed. Been a customer for many years and would expect better attention to detail. More

Service Awesome sales and service at Hawthorne I Would definitely recommend to all friends and family. They are kind and courteous and very fair with all th Awesome sales and service at Hawthorne I Would definitely recommend to all friends and family. They are kind and courteous and very fair with all that they do More

Amazing service! Amazing treatment! From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of respect and professionalism! More

Where do I begin We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were conf We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were confirmed that we would have the car back by the weekend. Friday afternoon we were told to the car was ready and to come get it. During the ride home we noticed the A/C was not fixed. We called the service center and told to bring the car back. Which we did..the service rep said he could not explain why the a/c was not fixed and they would need the car again. I informed the service rep we were promised the car would be returned by the weekend and we needed a loaner vehicle to accommodate our family. We were told they had no loaners available or could not provide us a vehicle. I’m not sure your service department has loaner cars...as we have never been given one. This morning we were notified that the car was in fact never repaired, although the paperwork stated it was fixed. We were told that the car needed to stay at the dealership to wait for the technician. Now here we are on a beautiful Saturday afternoon and my family has to sit in the house as we cannot leave. This level of service is unacceptable. Besides the time and frustration, we have had to pay babysitters to watch our kids to make multiple trips to your dealership. we are ready to purchase a new vehicle today, however we will NOT be doing that at your dealership. Besides this terrible service experience, we have made multiple attempts to deal with your sale department to discuss our new vehicle options. All of which has been ignored. More

almost home Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the f Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the free Wi-Fi strong signal More