Hawthorne Chevrolet - Service Center

Accelerator pedal I've been to the dealer twice in 2 days: 1). Didn't have part,. Should have not called me 2). Wrong part came in, another wasted trip! Would I've been to the dealer twice in 2 days: 1). Didn't have part,. Should have not called me 2). Wrong part came in, another wasted trip! Wouldn't recommend today More

Friendly, efficient, punctual and close by. I have recommended Hawthorne Chevy to friends and co-workers. You do a great job! Each employee went above and beyond. My vehicLe was ready on time. I I have recommended Hawthorne Chevy to friends and co-workers. You do a great job! Each employee went above and beyond. My vehicLe was ready on time. I would include a car wash before the customer picks up the vehicle More

Top notch service Service Dept speak to the customers about what the tech finds and leave it up to the customer to have the work done or bring the vehicle back at a la Service Dept speak to the customers about what the tech finds and leave it up to the customer to have the work done or bring the vehicle back at a later date. More

Good work freindly people The work was well done and the service great but I think the wheels could have been cleaned to remove the white chemical used to mount the tire and th The work was well done and the service great but I think the wheels could have been cleaned to remove the white chemical used to mount the tire and the hold double face tape also could have been remove from the previous wheel balancing weights More

Good service Very helpful through the repair process!..keeps me posted on a timely matter..Nice people to deal with...Gave me a loaner while repairs were being don Very helpful through the repair process!..keeps me posted on a timely matter..Nice people to deal with...Gave me a loaner while repairs were being done! More

Multiple times back for same prob One hand doesn’t know what the other hand is doing. Have sent many referrals to sales and service. Lately the ball has been dropped. I am a cust who One hand doesn’t know what the other hand is doing. Have sent many referrals to sales and service. Lately the ball has been dropped. I am a cust who has purchased 6+ trucks in past 2 yrs. brought truck in during warranty period Do you have a bunch of stuff fixed. Pulled out and problems were not resolved. Called to make an appointment. But could not let truck go being it is a work truck. So took about two weeks to bring it back. Suggestion commercial loaners like all American does. Was slightly over 36,000 miles with prior history of problems and service department had to get my blood pressure boiling telling me I may be charged for this. For a customer that has spent over over 350k in the past 2 yrs. your gonna charge me 🤷🏻???🤷🏻???🤷🏻??? Learn your customers and go out of the way when you can. Michael Rivera. Robert DiSimone. Al Hov and Steve are all great. Just sad the behind the scenes (managers ) don’t investigate before opening their mouths !!!! Customer service my friends !!!! More

Professional Today I went in to change the gas peddle censor in my wife’s car. I was helped by Steve. He was professional, helpful, and just a nice guy. Today I went in to change the gas peddle censor in my wife’s car. I was helped by Steve. He was professional, helpful, and just a nice guy. More

Best Service Visit Ever This was my 1st service visit for the Car I purchased by Horthorne Chevy. This was the best service is ever received. I was greeted upon every, they This was my 1st service visit for the Car I purchased by Horthorne Chevy. This was the best service is ever received. I was greeted upon every, they placed protective mat and plastic in my car to avoid a mess. The service consultant was outstanding, explaining the process. My service was completed within an hour and I was back on the road. I made this appointment the same day. I was Highly impressed with the level of professionalism and their attention to detail. More

Thanks Thank you for being pleasant, and providing a quick and easy service. I look forward to continue future business with you guy thanks again for your se Thank you for being pleasant, and providing a quick and easy service. I look forward to continue future business with you guy thanks again for your service. More

Very good service man Service man mike came and told what problem was with the car. He gave a good explanation Where i pay the bill person very friendly. Service man mike came and told what problem was with the car. He gave a good explanation Where i pay the bill person very friendly. More