Hawthorne Chevrolet - Service Center

Good Work I would recommend Hawthorne Chevrolet for service, but not on a Saturday. I wanted an oil change, my front hubcap seems to be loose and my check engi I would recommend Hawthorne Chevrolet for service, but not on a Saturday. I wanted an oil change, my front hubcap seems to be loose and my check engine light had flashed on two occasions since my last visit. I know they were busy (the service guy made sure I knew that) so I only got a desperately needed oil change done and made an appointment for the other things in two weeks, on a weekday. I would have thought that at the very least they would have run the diagnostics on the check engine light issue. You would have thought that I was not the source of the company's income, but a pest of some kind. I felt they didn't want customers on a Saturday. The oil change was fine and the lady who made a new appointment for me was great -- very helpful and willing to take the time to assist. More

Courtesy, Professionalism and efficiency Mike Rivera is always a gentleman and efficient. It’s a pleasure to have my vehicles serviced here. Never disappointing and the only place I will go Mike Rivera is always a gentleman and efficient. It’s a pleasure to have my vehicles serviced here. Never disappointing and the only place I will go. More

It was good but I have some concerns which is listed below But my vehicle was out in demo mode which prevented me from connecting to my bluetooth. Please address my concerns. I hope to hear from you as soon a But my vehicle was out in demo mode which prevented me from connecting to my bluetooth. Please address my concerns. I hope to hear from you as soon as possible More

Superior service I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs I am always greeted with a smile and treated with the upmost respect All the service managers are very professional and understanding to my needs More

Evaluate exhaust system and give care a once over Came to have exhaust system checked for leak. They said the area of concern was a normal location for a “weep hole.” I had some routine maintenance do Came to have exhaust system checked for leak. They said the area of concern was a normal location for a “weep hole.” I had some routine maintenance done, which I count on them for keeping me on schedule with recommended timeline. Ever since I have had them doing that, the Traverse has run perfectly and is optimally maintained. I do not need to worry about anthing, since they keep track. The Service bay is very clean! More

Quick and easy I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as I scheduled my car for an oil change, tire rotation, and new wiper blades thru the service link on the website. I was sent a confirmation email as well as a reminder the day before. When I arrived, the service center was obviously very busy, but I was checked in quickly. There's a good wifi signal in the waiting room as well as free coffee and comfortable chairs, so hanging around was no problem. I waited about an hour and 10 minutes for my car to be finished, which, considering how busy the place was, was not unreasonable to me. Steve my service rep, and the cashier (didn't get her name, sorry) were both polite and professional in their dealings with me- they explained everything to me about the service I received, what the costs would be, etc- so I was kept well informed as to what was going on the whole time I was there. So to review; it was easy to make my service appointment, the staff treated me professionally, and the wait was of reasonable length in a comfortable place. I'm very satisfied with this experience. More

Made appt. They were on time and I was out in about an hour. See above. Geez, I said it all above. Only issue which I addressed at the time was the kid who drove my vehicle around to the shop area spun the tires See above. Geez, I said it all above. Only issue which I addressed at the time was the kid who drove my vehicle around to the shop area spun the tires. I don't drive my vehicle like that and no one else should either. More

Perfect service I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle wa I came in for a door handle replacement. Steve checked and the part was in stock. My vehicle was taken in and within an hour and a half, my vehicle was repaired. Steve (and the unknown mechanic) did a great job. More

Disgusted by the behavior and service from Hawthorne Chevy Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife’s Traverse was brought in for service since the end of October. I’m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don’t know that vacation is much of a defense. When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: ‘faulty’ battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to “Open a claim with GM.” No instructions were offered with this, no further guidance, only your assurance that you had been “doing this a long time and this what you have to do.” You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don’t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it. I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected. It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn’t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology. I am disgusted by your behavior and the service from Hawthorne Chevy. More

Hawthorne Chevrolet is the place for Professional Service Steve Kochan deserves special recognition. Steve is professional, courteous, respectful, knowledgeable and efficient. He clearly cares about customers Steve Kochan deserves special recognition. Steve is professional, courteous, respectful, knowledgeable and efficient. He clearly cares about customers. Steve always takes the tine to explain things in a straightforward manner. Employees like Steve build customer loyalty. More