Hawthorne Chevrolet - Service Center

Oil change Went in for an oil change. They were waiting for me at my appointment time.Whole service took 45 min. They were very prompt and efficient. Extremely Went in for an oil change. They were waiting for me at my appointment time.Whole service took 45 min. They were very prompt and efficient. Extremely friendly staff. More

Considerate Mike kept me consistently updated on workmanship. Lender car was very considerate. Overall great service for an unfortunate repair on my leased 22 mon Mike kept me consistently updated on workmanship. Lender car was very considerate. Overall great service for an unfortunate repair on my leased 22 month old Cruze. More

Thorough Steve in the service department was very thorough with figuring out an issue with my vehicle. He continued to investigate until they located the probl Steve in the service department was very thorough with figuring out an issue with my vehicle. He continued to investigate until they located the problem and got me a loner right away. More

Vehicle pulls hard to left after service.. Road test? Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to cur Went in for brake problem. Vehicle now pulls hard left. Was told it was road tested. Really? Can’t take hand off wheel, it will go straight to curb More

Old fashion work ethic. Everything I asked to be done and it was done well. I am never disappointed at Hawthorne Chevrolet. I have been coming here for many years. Everything I asked to be done and it was done well. I am never disappointed at Hawthorne Chevrolet. I have been coming here for many years. More

Wouldn't recommend dealership My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited for 2 hrs. I checked with the receptionist a couple times (after seeing ppl. that come in after me leave before me) and she wasn't able to give me an answer. My second experience was getting part of my exhaust replaced. I called on a Friday and they fit me in in the late afternoon and was told that they had to order a part and it would take about a week. Gave the service rep. my cell to contact me when part arrived and he called my house phone. Made an appt. the next Saturday and spoke with a couple diff. ppl. to make appt. and finally spoke with service rep. to find out how long it would take. When I arrived for appt. a diff. service rep. greeted me asking me what I was there for and if I had an appt. After 45 mins. of waiting (thinking they were working on my car) the service rep. told me that they didnt have the part and that it was backordered. I told him the service rep. that I spoke with called left me a message and I also spoke with him. After looking harder they found it. I also noticed that they don't make eye contact or look at you when communicating or speak to you using your name. I feel like I was just another customer and number. More

General maintenance Once again, the service department is beyond exceptional! They always keep me informed of what is best for my car. Their service is fantastic as well Once again, the service department is beyond exceptional! They always keep me informed of what is best for my car. Their service is fantastic as well as efficient! More

Great service as always. Always great service as usual. I would not buy a car anywhere else. You guys are the best. Have told my family and friends to go here to buy a car or Always great service as usual. I would not buy a car anywhere else. You guys are the best. Have told my family and friends to go here to buy a car or service one. Keep up the good work. More

Eat, quick and convenient I was prepared to spend at least an hour getting my oil change and service. I was actually disappointed that I get getvto read much of my book, it was I was prepared to spend at least an hour getting my oil change and service. I was actually disappointed that I get getvto read much of my book, it was done so quickly. I was also happy to hear that there was no extra charge for synthetic oil and that was a norm. More

It's a nice place It's a very nice place with nice helpful people with fast service.. the app was easy to use to make the service date on. It's a very nice place with nice helpful people with fast service.. the app was easy to use to make the service date on. More