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Hawthorne Chevrolet - Service Center

Hawthorne, NJ

4.7
3,023 Reviews

3,023 Reviews of Hawthorne Chevrolet - Service Center

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October 10, 2018

Repair of a warranty item and a routine oil cbange. Quality service with a knowledgeable and friendly service representative. Steve Kochan is always on point with his service recommendations, cost estim More

by MCERISANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2018

Oil change/recall Service was excellent staff was very friendly. My wait time was very minimal and the quality of work was excellent as well as service. All the staff More

by PWD42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2018

Satisfaction Over the years I've dealt with everyone in the service dept and every visit they've been helpful & always attentive! They do go the extra mile! More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Decangi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hoverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2018

Change the oil, leave the seat Everything was fine with my oil change at Hawthorne Chevy, until I tried to get in my truck and my seat had been moved. It will take a month to get m More

by PRJANIEC75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Madden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hoverman
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2018

Service Brought my car for oil change and tire rotation, everyone was friendly. My car was serviced promptly and everyone I interacted with was very professi More

by RESEARCHRUNNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2018

Service Just great service and professionalism They went above and beyond to accommodate my needs. Took me to work. Fixed my car and had it ready when I wan More

by Smailley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hoverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
October 05, 2018

Excellent I have purchased all of my vehicles from Hawthorne Chevy and it has always been a pleasure. Steve in the service dept he’s awesome. My overall experi More

by POOCHIE35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2018

Great friendly service Mike was terrific and really took care of us like it was his own vehicle needing service. He was communicative and friendly. The work was finished in More

by Tuppergalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2018

Very good service Brought my 2018 Bolt in for repairs...The car went completly dead. Turned out there was a cable that had a loose connection and was replaced right awa More

by Tony
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2018

Car service Terrible customer service take long to fix and figure out what is wrong with the car and on top they don't have the parts and equipment to fix the pro More

by Yarh,galapa51769
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Hawthorne Chevrolet responded

Thank you for your feedback! We would like to to ensure you have the best experience with us as possible. Please reach out to us with any questions or how we can help turn your experience into a 5-start experience! Joe Decangi - Service Manager. 973-427-11560 jdecangi@hawthornechevrolet.com

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